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Sam Pack's Five Star Ford Lewisville - Service Center
Lewisville, TX
1,133 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center
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May 05, 2022
I wasn't kept informed because from the beginning, Ron, my service provider, told me how long it would take. My shuttle driver, Louis, was equally very good. As usual, my vehicle was treated very well; my service provider, told me how long it would take. My shuttle driver, Louis, was equally very good. As usual, my vehicle was treated very well; the work was done in a timely manner. And I'm always appreciative of the little extras provided...car wash, fluids topped off, everything the guys do to make my visit better and easier for me. There were a couple of items that needed to be don, but Ron was very understanding that I couldn't afford to do them for another couple of weeks. There was no pressure to do more than what I could afford. That means a lot!! Love My Ford Dealership!!! More
by Rebecca
May 04, 2022
Easy to setup the appointment and they dropped me back at my house. She kept me up to date on my truck and it was serviced earlier than expected. my house. She kept me up to date on my truck and it was serviced earlier than expected. More
by Gumbus17
Employees Worked With
Annette Congrove
May 03, 2022
Service Manager was awesome! He's helped me before. Both gentlemen who drove me home and picked me up were super nice, friendly, and professional. All around excellence! He's helped me before. Both gentlemen who drove me home and picked me up were super nice, friendly, and professional. All around excellence! More
by Nicole Brown
Employees Worked With
Other Employees :
Both porters for the day. Don on way home and I cannot remember the name of the lovely gentlemen that morning, but he drove 3 of us to Flower Mound and one to Double Oak.
April 30, 2022
My service rep met me when arrived checked my mileage and looked under the hood at air filter and returned the vehicle to me upon the completion of my oil change and oil filter change. and looked under the hood at air filter and returned the vehicle to me upon the completion of my oil change and oil filter change. More
by txleaf
Employees Worked With
Other Employees :
Pete with oil change service team
April 29, 2022
Great service is always a hallmark of Five Star Ford Lewisville. Ron, my service advisor is the best. Lewisville. Ron, my service advisor is the best. More
by DrsKillian
April 28, 2022
When I first arrive, I was told that it will take 4 days to fix an issue with my window and the 10K service, I asked for a loan car and the response I received (in a not very polite tone) was that there wer to fix an issue with my window and the 10K service, I asked for a loan car and the response I received (in a not very polite tone) was that there were no available, that I should rent a car which I found rude, unprofessional and annoying. After 4 days I received my truck dirty, no courtesy wash/vacuum after leaving me without car for almost a week. Ford service overall has been mediocre, since I Purchase my new truck 8 months ago. I am rating 5 stars just because I don’t want to affect people, but Ford service is very disappointing, I have another car from a different brand and service is seriously top notch, Ford service is a bad joke. More
by elliot.limon
Employees Worked With
Pete York
