Back

Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

Sort by
May 19, 2022

Kept me informed. Pleasant. Helpful. Car was clean and washed when I got it back. More

by Kpickett1950
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon
May 20, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Kpickett1950, Shared knowledge is important for our Five Star Ford Lewisville guests. Any time you have questions about your Ford, we want to hear from you at 972-221-2900. We appreciate the chance to work with you. Thank you, Kelly Blackwell, General Manager

May 19, 2022

Excellent service experience. The adviser Pete knows them vehicle inside and out. No hard sale on those none essential services. Strong recommended. More

by Frank L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete
May 20, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Frank! Pete and the Five Star Ford Lewisville service staff appreciate the chance to help with your auto care. We want to be your first call when you have questions about your Ford. Reach us at 972-221-2900. We look forward to working with you again. Sincerely, Kelly Blackwell, General Manager

May 18, 2022

Zach is very friendly and professional. He always keeps us informed of current and upcoming service needs and recommendations! More

by jenamayer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello jenamayer, It is great to hear you found working with Zack and the Five Star Ford Lewisville staff efficient. Keeping you informed about caring for your Ford is important. Between visits, don't hesitate to contact us at 972-221-2900. Customer communication is the goal. Thank you, Kelly Blackwell, General Manager

May 16, 2022

We take out vehicles to 5Star in Lewisville. We always schedule our visits with Annette. She is very professional and through. I have dealt with other associates at this business. None are as cu More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
May 17, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Mary, for recommending the Five Star Ford Lewisville service center. Annette is an asset to our customers and dealership. We want to help with all of your Ford questions. Reach Annette and our technicians any time we can address your concerns at 972-221-2900. We welcome the opportunity to serve you. Best Regards, Kelly Blackwell, General Manager

May 16, 2022

Paul Schroeder always keeps me informed of the status of my vehicle and makes sure I’m satisfied with the work when I pick it up. More

by rblakey1955
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
May 17, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, rblakey1955! It is our pleasure to help with the maintenance of your vehicle at Five Star Ford Lewisville. Paul and our techs can be reached between visits at 972-221-2900. Don't hesitate to let us know when you have questions. Best Regards, Kelly Blackwell, General Manager

May 16, 2022

5 Star Service always takes excellent care of my vehicle. Definitely my first choice for my vehicle maintenance. More

by 1FunCarGuy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello 1FunCarGuy, Thank you for recommending Zack and Five Star Ford Lewisville. Helping you maintain your Ford is a priority and we are grateful for the chance to help you. Our advisor and techs are here for you at 972-221-2900. Safe travels! Best Regards, Kelly Blackwell, General Manager

May 16, 2022

Ron and Pete, the service writers are great guys. I’m very satisfied with the service I received. Thank all of the people involved with the service of my 2021 Mach 1 mustang. This is part of the reas More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Mike, It is great to know your Five Star Ford Lewisville experience visit went well. And we are so grateful for your commitment and many years of business. Between visits, let us know how we can help you enjoy your Mach 1 at 972-221-2900. We are here to keep you knowledgeable about your Mustang. Thank you for your feedback and recommendation. Sincerely, Kelly Blackwell, General Manager

May 15, 2022

Great service and attention from Zach. Don the shuttle driver was very nice also!! Excellent service experience!! More

by John.Lang1010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello John, You are a valued customer at the Five Star Ford Lewisville service center. Zack and our techs welcome questions between visits at 972-221-2900. Helping you stay informed with the care of your Ford is important to us. Thank you for your business and review, Kelly Blackwell, General Manager

May 16, 2022 -

John.Lang1010 responded

Thank you for the Great service! I’ll be back for all my follow on service appointments.

May 14, 2022

I’m always extremely satisfied with the service and service advisor that I work with each time I bring my car in for routine service and any issues I may have with my car! That is why I only bring my c More

by Paulasacks
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Paulasacks! Your feedback and business are appreciated. Please continue to reach our service or sales team at 972-221-2900. The loyalty you have given to Five Star Ford Lewisville is valued. Thanks again, Kelly Blackwell, General Manager

May 14, 2022

Zach was super fast and nice thanks for everything thanks for do my car so fast More

by Csrlosique
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Annette Congrove, Paul Sears
May 15, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Csrlosique, It is our pleasure to help with the care of your vehicle at Five Star Ford Lewisville. When our service staff can address maintenance or repair concerns, don't hesitate to call 972-221-2900. Thank you for the opportunity to service your Ford. Sincerely, Kelly Blackwell, General Manager

...
69
...