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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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May 26, 2022

Great experience. The service advisor kept us informed throughout the process. He was specific when it came to the repairs. He went above and beyond to help us which w More

by Zach&Allie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Crutcher
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May 27, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Zach&Allie, Communication is important and we want our Five Star Ford Lewisville customers fully informed about their vehicle care. Don't hesitate to call John and our techs at 972-221-2900. When you have auto questions, we are here to help. Thank you, Kelly Blackwell, General Manager

May 25, 2022

The best service department I have experienced. Always exceeding expectations. I have bough vehicles elsewhere, but always bring them to Five Stars Ford for setvice. More

by Enrique
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Enrique, You are a valued Five Star Ford Lewisville customer. Ron is a great advisor and very knowledgeable about the care of your Ford. Reach us with future care needs at 972-221-2900. We will look forward to seeing you again. Best Regards, Kelly Blackwell, General Manager

May 24, 2022

Ron is very good and attentive. He takes extra steps to ensure I was kept informed on the status of the repairs. More

by Redwood1601
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Redwood1601, for taking a moment to rate your Five Star Ford Lewisville service experience. Ron is an excellent communicator and your questions are always welcomed at 972-221-2900. We want to keep you fully informed about the care of your Ford. Take Care, Kelly Blackwell, General Manager

May 24, 2022

I’m grateful for the mobile tech services offered by this dealership. They really came through for me. More

by brinb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron & Jovan
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May 25, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello brinb, Thank you for choosing Five Star Ford Lewisville for the care of your vehicle. It is great to hear our mobile service was helpful. Reach us again at 972-221-2900. We will look forward to seeing you. Best Regards, Kelly Blackwell, General Manager

May 24, 2022

My advisor Tim and Jon were amazing! Great attitude and nice! Great customer service there More

by l.thomaslarabee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon
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May 25, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello l.thomaslarabee, It is great to hear your Five Star Ford Lewisville service experience was a good one. Expect nothing less than VIP treatment every time you stop by. Reach Jon and our techs at 972-221-2900. We want to keep you fully informed about the care of your Ford. Thank you for your review and business, Kelly Blackwell, General Manager

May 24, 2022

Annette and Pete are both great in the service department. Nice, knowledgeable, honest and genuine More

by Mark Greg Sputnik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York , Annette Congrove
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May 25, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Mark, Thank you for rating your Five Star Ford Lewisville visit. Annette, Pete, and our service staff want to hear from you again at 972-221-2900. Let us know when you have maintenance or repair concerns. We appreciate serving you. Best Regards, Kelly Blackwell, General Manager

May 23, 2022

The staff were extremely professional, especially Pete. The wait was also far less than expected. More

by alexhartman57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete, Annette Congrove
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May 24, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello alexhartman57, We are grateful for your business at Five Star Ford Lewisville. Between visits when Pete, Annette, or our techs can offer their Ford advice, don't hesitate to call 972-221-2900. We want to be your first call every time you have automotive concerns. Thank you, Kelly Blackwell, General Manager

May 20, 2022

15+ Years and always had the best service by Paul. Wouldn't go anywhere else for service More

by Memo Martinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder
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May 21, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for sharing your feedback and review of Five Star Ford Lewisville. Your loyalty is greatly appreciated. Paul and our service team welcome questions any time at 972-221-2900. We want you knowledgeable about your Ford. Best Regards, Kelly Blackwell, General Manager

May 20, 2022

Easy to schedule, friendly and efficient service, always go above and beyond expectations. I'll be returning for a long time More

by jacobp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
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May 21, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello jacobp, We value the chance to help with your auto care at 972-221-2900. Paul and our techs welcome all of your questions at 972-221-2900. Thank you for your review and business, Kelly Blackwell, General Manager

May 20, 2022

Pete is AMAZING. He is a man of his word, very efficient and extremely friendly!!! More

by Dgs1026
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete (service)
Report | Print
May 21, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Dgs1026, On behalf of Pete and the Five Star Ford Lewisville service team, thank you for your high marks. Customer satisfaction continues. Reach us at 972-221-2900 when you have maintenance or repair concerns. We look forward to serving you. Best Regards, Kelly Blackwell, General Manager

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