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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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June 09, 2022

Always great service. I highly recommend Paul Schroeder the technicians that work with him. Promt service and works with us on scheduling. More

by MT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
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Jun 10, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello MT, Thank you for recommending Paul and the Five Star Ford Lewisville service department. We look forward to scheduling your next appointment at 972-221-2900. We want you safe and knowledgeable about your Ford. Best Regards, Kelly Blackwell, General Manager

June 09, 2022

Great communication and teamwork to have issues resolved satisfactorily. Will continue to come back as needed. More

by melpplee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 09, 2022

I am writing fifteen words about how nice five star ford is, they're friendly, happy, nice, curteous, pleasant, and professional. More

by Adamrenfro100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Annette Congrove, Paul Sears
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Jun 09, 2022 -

Adamrenfro100 responded

I like five star ford

June 08, 2022

Got me in and out the same day. The person who ho scheduled my appointment was nice. That’s what i needed! More

by Fordie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Report | Print
Jun 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Fordie, We do our best to provide timely service at Five Star Ford Lewisville. Annette and our techs are available at 972-221-2900 to address all of your care concerns. Safe travels and we look forward to helping you in the future. Thank you, Kelly Blackwell, General Manager

June 07, 2022

Five Star Lewisville, best dealership ship. Freat sales team. Amazing service team. I highly recommend them More

by Brenda.clark
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Annette Congrove, Paul Sears
Report | Print
Jun 07, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Brenda! At Five Star Ford Lewisville, customer satisfaction is our #1 priority. We are glad to hear you found your service experience a good one. We appreciate your review and business and look forward to scheduling your next appointment at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

June 07, 2022

The service center kept me updated on the status of the work and offered help recommendations on other work that would help my vehicle More

by Byron.roberson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Crutcher
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Jun 08, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Byron, Thanks for the 5-star rating based on your recent visit here at Five Star Ford Lewisville. We appreciate your business and look forward to setting your next service appointment at 972-221-2900. Between visits, we want to hear from you when you have questions. Take Care, Kelly Blackwell, General Manager

June 05, 2022

I have always receive excellent service from this dealership. They know how to take care of there customers More

by uofm271
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello of uofm271, We appreciate your continued business at Five Star Ford Lewisville. Ron and our service team are here at 972-221-2900 any time you have maintenance or repair concerns. We look forward to helping you care for your Ford again. Thank you, Kelly Blackwell, General Manage

June 04, 2022

Annette was very informative and diligent. Y’all have earned my business from now on. More

by mrbutler135
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Report | Print
Jun 06, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello mrbutler, We are very excited to have the chance to help you at Five Star Ford Lewisville. Thank you for acknowledging Annette and please reach her and our service team again at 972-221-2900. We are here to address all of your Ford needs. Best Regards, Kelly Blackwell, General Manager

June 03, 2022

Yes. I'm not a customer of Ford or Paul and when I explained the situation, he got me in. Paul was very informative and truly wanted to help fix the probl More

by Rancher243
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Report | Print
Jun 06, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Rancher243, for your review. We are very happy to hear Paul provided you with a positive experience!. We sincerely value your business and look forward to your next visit. Reach us at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

June 02, 2022

I had another great experience at 5 Star Ford. Warranty work was completed same day and they provided courtesy pick up both ways. Annette knew my issue and got my truck taken care of. Very frien More

by SteveT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Report | Print
Jun 03, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, SteveT! At Five Star Ford Lewisville, customer satisfaction is a top priority. We are glad to hear Annette was helpful. We appreciate your review and look forward to hearing from you again at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

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