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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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June 16, 2022

Paul Schroeder always going above and beyond for us. We are truly blessed having him as our service advisor. More

by Amy_castro_39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Jun 17, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you Amy_castro_39! We appreciate your thoughts about your experience with Paul and the Five Star Ford Lewisville service team. We appreciate your business and we look forward to hearing from you again at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

June 16, 2022

I’ve used Sam Pack Ford in Lewisville and Carrollton and have found consistent service. They were fast and efficient in getting my service completed correctly and quickly with a comfortable waiting area whe More

by Rkirst
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Jun 17, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Rkirst, Thank you for your very kind review and business at both of our Sam Pack Ford dealerships. . We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience at Five Star Ford Lewisville. When we can answer future care questions, reach our service staff at 972-221-2900. Thanks again, Kelly Blackwell, General Manager

June 15, 2022

I might seem a bit biased because I’ve worked in Fleet at Five Star Ford off and on for about 10 years but I find Mr. Paul Schroeder a consumable professional and the service writer of choice when it comes More

by Vince
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder
Jun 16, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Vince! We appreciate your commitment to Five Star Ford Lewisville as a staff member and customer. Our goal is to make sure everyone who walks through the door leaves happy. Please let us know when your Ford needs future care at 972-221-2900. Thanks again, Kelly Blackwell, General Manager

June 15, 2022

Paul has always done a fantastic job taking care of my vehicle and I have seen him for over 20 years. More

by gtwdds92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Jun 16, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Gtwdds92, Thank you for taking the time to share your thoughts on working with Paul and the Five Star Ford Lewisville service team. We're glad to hear we delivered such a great experience! Expect nothing less every time you visit. We look forward to scheduling your next appointment at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

June 13, 2022

Got my diesel truck an oil change and tire rotation in an hour and a half. That’s pretty quick, especially these days. Very happy with the customer service More

by The Beast
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Jun 14, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for choosing Five Star Ford Lewisville! We appreciate your business and look forward to helping you with any additional questions or future vehicle needs. Let us know when you need our advice at 972-221-2900. Safe travels, Kelly Blackwell, General Manager

June 12, 2022

Paul Shroeder and his crew are very professional! ! Great service every time Reliable and trustworthy. It’s the only place I trust!! More

by buddyyoung4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Annette Congrove, Paul Sears
Jun 12, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, buddyyoung4, for choosing Five Star Ford Lewisville. Our service team continues to be available for your questions at 972-221-2900. When you need our advice, we are here for you. Best Regards, Kelly Blackwell, General Manager

June 11, 2022

They treat u good, never any problems n I’m in n out fairly fast More

by lindaglass2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patsy Dowdy
Jun 12, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello lindaglass2003, Thank you for taking the time to rate your Five Star Ford Lewisville service visit. Customer satisfaction is very important at our dealership and we welcome the opportunity to answer future questions at 972-221-2900. We want to keep you knowledgeable about your Ford. Please stay in touch. Take Care, Kelly Blackwell, General Manager

June 11, 2022

Great service and communication. They completed my service on time and the work was excellent. More

by Ecampbell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Jun 12, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Ecampbell, You are a valued customer at Five Star Ford Lewisville and we thank you for the opportunity to help you care for your Ford. Any time you can use our advisors or tech's advice, please don't hesitate to call us at 972-221-2900. We appreciate the chance to help with your vehicle needs. Thank you, Kelly Blackwell, General Manager

June 10, 2022

My service agent was amazing. He juggles a lot of customers at one time, but he made sure I had all I needed and made sure I used a coupon. He called with updates. The person chec More

by kandjprod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete
Jun 10, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, kandjprod, for taking the time to rate your Five Star Ford Lewisville service visit. We look forward to helping you enjoy your Ford. Reach Pete and our team when you need our advice at 972-221-2900. We appreciate the chance to serve you. Best Regards, Kelly Blackwell, General Manager

June 10, 2022

I have bought three cars and service has been great Kudos to Mr. Kameron and Mr. Romano excellent employee. More

by Ruben gomez sr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kameron Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis the shuttle driver very humble and respectful gentleman
Jun 10, 2022 -

Ruben gomez sr responded

Keep up the great work you all do !!

Jun 11, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Ruben, Thank you for taking the time to review Five Star Ford Lewisville and for recognizing our service team. When Ron, Kameron, or I can address questions about your Ford, reach us at 972-221-2900. We are here for you. Take Care, Kelly Blackwell, General Manager

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