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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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June 21, 2022

Lewisville Ford is a great place to take you vehicle for service. Honest and friendly. More

by Patrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Jun 24, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Patrick, Thanks for the positive feedback on your Five Star Ford Lewisville service visit, we love to hear it! If you need anything else, please don't hesitate to reach out to us at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

June 21, 2022

My service was completed in a timely and professional manner. I appreciated being kept informed throughout the process. More

by Joe H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete York
Jun 24, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Joeh1654, Customer communication is an important aspect of service at Five Star Ford Lewisville. Zack, Pete, and our entire welcome your vehicle questions at 972-221-2900. Thank you for being our valued customer. Take Care, Kelly Blackwell, General Manager

June 20, 2022

Exceptional service, great communication, and my car was fixed earlier than advised. Absolutely Stellar service!! More

by aneury0512
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Crutcher
Jun 21, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello aneury0512, We are happy to hear that the Five Star Ford Lewisville service team delivered top-notch service! Thank you for choosing our service department and for sharing your recommendation of our work. We look forward to scheduling your next appointment at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

June 18, 2022

Great customer service. They took care of all my truck issues quickly and correctly. Thank you Service Department!! More

by Dana_krop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Annette Congrove, Paul Sears
Jun 20, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Dana_krop, It is great to hear that the Five Star Ford Lewisville service team delivered an efficient experience. Thank you for choosing our service center and don't hesitate to reach our advisors and techs at 972-221-2900. We welcome all of your automotive questions! Best Regards, Kelly Blackwell, General Manager

June 18, 2022

Fantastic service, I have been a customer for 15+ years. The sales team is great to work with, and their Service team is exceptional!! More

by mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Jun 18, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Mark, Thank you for the excellent review and positive feedback working with Annette and the Five Star Ford Lewisville service team! Your loyalty is very much appreciated. We look forward to hearing from you again at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

June 17, 2022

Professional and outstanding! Jon Crutcher kept me informed and was very helpful. Will ask for him on all my future service needs. More

by Mr Renegade
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Crutcher
Jun 18, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Mr Renegade, Our goal is to ensure all Five Star Ford Lewisville customers have 5-star experiences, and we're thrilled to hear this was the case for you, When Jon and our techs can share their knowledge, reach us at 972-221-2900. We want to answer all of your care concerns. Thank you, Kelly Blackwell, General Manager

June 17, 2022

Exceptional customer service from Ford! The mobile service is a great alternative to some services that can be provided by the dealer. The quality of service is exceptional! I highly recomm More

by Fmiranda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron and Jovan
Jun 18, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Fmiranda, We appreciate your business at Five Star Ford Lewisville and look forward to helping you with any questions or future vehicle needs. Thank you for choosing our service center and let us know when we can serve you again at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

June 17, 2022

Ron and the 5 Star Ford Country Service Team are one of the best in the business at the level of customer service and support. There is a reason our family has serviced our cars with them for nearly 8 year More

by OkiSFDoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2022 -

Sam Pack's Five Star Ford Lewisville responded

OkiSFDoc, We can’t thank you enough for writing this awesome review for Five Star Ford Lewisville. It was a pleasure to help you, and we look forward to doing so again. Please stay in touch with Ron and our service team at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

June 17, 2022

I’ve gone to this dealer since I moved in 1999. Referred many people. Thank you for having consistent service. Greatly appreciated. BTW Ron Romano is one of your best assets. More

by Dingledue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Dingledue, We are happy to hear that our team continues to deliver top-notch service! Thank you for choosing Five Star Ford Lewisville and for sharing your recommendation of our work. We look forward to your next call at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

June 16, 2022

My car brake light wouldn't turn off so it drained my battery therefore my car wouldn't start battery was dead. Amazingly Sam Pack Five Star dealership sent a service guy to my home. He fixed the break l More

by Lindacottingham1961
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can't remember the names
Jun 16, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Linda, We're happy to hear the Five Star Ford Lewisville service team was able to serve you and demonstrate our commitment to great customer care. If there is anything we can assist you with in the future, please let us know at 972-221-2900. Thank you for your kind words and business, Kelly Blackwell, General Manager

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