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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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June 26, 2022

Excellent service from Peter York and team. I needed a state inspection and they got it done in less than 20 minutes with no appointment More

by bellrich68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Jun 27, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Bellrich68, The service team at Five Star Ford Lewisville is grateful for the chance to help with your vehicle care. Don't hesitate to reach Pete, Annette, or me at 972-221-2900 with future questions. We are here to help you fully enjoy your Ford. Thank you, Kelly Blackwell, General Manager

June 26, 2022

I had an appointment with two trucks for oil changes and tire rotations. I was greeted professionally by Peter. Both trucks were pulled in on time and the service was great. This was my first visit here More

by kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete, Annette Congrove
Jun 27, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Kevin, Timely service is always the goal at Five Star Ford Lewisville. We are grateful to help you with both of your trucks' care and we look forward to scheduling your next appointment at 972-221-2900. Thank you for choosing our dealership, Kelly Blackwell, General Manager

June 24, 2022

Paul Schroeder and his team do a great job keeping our commercial vehicles on the road. More

by jack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Jun 25, 2022 -

Sam Pack's Five Star Ford Lewisville responded

We are so happy to hear about your positive experience with Paul and the Five Star Ford Lewisville service team, Jack! When you have concerns with your commercial vehicles, we will be ready to assist. Let us know when we will see you again at 972-221-2900. Thank you, Kelly Blackwell

June 23, 2022

The service I received this trip was great as usual. I did not expect my Edge to be spotless. Ron Morano always does a great job on my 2 Ford vehicles. More

by James
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

Sam Pack's Five Star Ford Lewisville responded

James, Your wonderful feedback and rating mean a lot to us. We look forward to your next service visit at Five Star Ford Lewisville. Let us know when you need an appointment at 972-221-2900. Take care, Kelly Blackwell, General Manager

June 23, 2022

Friendly staff. Decent WiFi. Fast service. But I don’t feel like writing 15 words. More

by Stwallin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patsy Dowdy
Jun 24, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Stwallin, Thank you for the outstanding review and positive feedback working with Patsy and the Five Star Ford Lewisville service team. We appreciate your business and encourage you to stop by or give us a call at 972-221-2900 with any questions that may arise. Safe travels, Kelly Blackwell, General Manager

June 23, 2022

Our service advisor was great in keeping us up to date on the status of our vehicle. Given the current environment, service is taking a bit longer than in the past so just need to keep this in mind. We love More

by jennifercd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Crutcher
Jun 24, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Jennifercd, It is our pleasure to serve you at Five Star Ford Lewisville. Your continued loyalty means a lot to us and we look forward to your next appointment. Let us know when to expect you at 972-221-2900. Thank you, Kelly Blackwell, General Manager

June 23, 2022

Awesome Service and Staff was helpful and took care of auto concerns. I will return. More

by Randy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete
Jun 24, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Randy, for taking the time to rate your Five Star Subaru Lewisville experience. Pete and our techs welcome your questions at 972-221-2900 any time you have concerns. Safe travels and please stay in touch. Best Regards, Kelly Blackwell, General Manager

Jun 24, 2022 -

Randy responded

You’re welcome!!

June 23, 2022

My visit with Sam Pack’s Five Star Ford was a smooth and timely experience More

by ajh1007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Jun 24, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Ajh1007, Thank you for the 5-Star review on your most recent visit to Five Star Ford Lewisville. Customer satisfaction is always the goal. Reach our service team any time at 972-221-2900. We want to address all of your vehicle concerns. Best Regards, Kelly Blackwell, General Manager

June 22, 2022

Very quick and efficient. Always proactive about reaching out to me about my vehicle Thanks More

by Dallaswolfpack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York. 5 stars
Jun 24, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Dallaswolfpack, for choosing Five Star Ford Lewisville. If you have any additional questions please do not hesitate to reach out to us at 972-221-2900. We appreciate you! Best Regards, Kelly Blackwell, General Manager

June 22, 2022

Overall great experience from start to finish! My truck was in and out in a timely manner, considering how hard and expensive it is to get things thanks to......Let's Go Brandon! More

by Dryan9004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon C
Jun 24, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Dryan9004, Customer satisfaction is always the goal at Five Star Ford Lewisville. Thank you for sharing your high marks and please reach us again at 972-221-2900. Take Care, Kelly Blackwell, General Manager

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