Sam Pack's Five Star Ford Lewisville - Service Center

Annette kept me informed of my car’s progress and took extra time to explain the repairs and cost to me. She and the rest of the staff were friendly and very professional. I was particularly impressed wit extra time to explain the repairs and cost to me. She and the rest of the staff were friendly and very professional. I was particularly impressed with the detailing service I received. My car never looked so clean!! They were able to get rid of the pervasive musty smell inside caused by water leaking into my car. I feel like I have a brand new car after the detail service. Thank you Sam’s Pack Five Star Ford!!!!! More

Honestly by far the best experience I've had when it comes to vehicle service and customer service! Professional, personable and felt appreciated as a Ford customer. Thank you! comes to vehicle service and customer service! Professional, personable and felt appreciated as a Ford customer. Thank you! More

Service was excellent . I was in and out quickly and was informed about all going on with service 2 different times. Loved taking a clean car home too! I was in and out quickly and was informed about all going on with service 2 different times. Loved taking a clean car home too! More

Came in for a quote on parts and to make an appointment to come back. Zack walked me over to parts and they were in stock and said let’s get it done now! Great job!! In and out in 45 minutes! to come back. Zack walked me over to parts and they were in stock and said let’s get it done now! Great job!! In and out in 45 minutes! More

Timely friendly efficient- they care about their customers. Really like their new pick up service. customers. Really like their new pick up service. More

Dealership’s Service department is well managed. Service personnel are courteous, efficient, and professional. My vehicle was serviced on time and returned clean. Service personnel are courteous, efficient, and professional. My vehicle was serviced on time and returned clean. More

They delivered what they promised, John in service kept me updated daily on my cars status. No surprises just great customer service. me updated daily on my cars status. No surprises just great customer service. More

I always call before I bring my vehicle and they always keep me informed with progress and when it is complete. They do great work! keep me informed with progress and when it is complete. They do great work! More

Paul in the truck shop shop has been instrumental in keeping my 01 Excursion with the 7.3 running. keeping my 01 Excursion with the 7.3 running. More

Five Star Ford is fortunate to have a service advisor as good a Jon. My experience there greatly improved by customer service good a Jon. My experience there greatly improved by customer service More