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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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July 14, 2022

Zach Nixon is world class! Great service experience and fantastic communication on what needs to be done. My vehicle was at the dealer for some time and Zach was in constant c More

by KipRadoSr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Sam Pack's Five Star Ford Lewisville responded

KipRadoSr, Thanks for recognizing Zack and the Five Star Ford Lewisville service center. Customer communication continues. Reach Zack and our techs at 972-221-2900 any time. We look forward to seeing you again. Take Care, Kelly Blackwell, General Manager

Jul 15, 2022 -

KipRadoSr responded

Zach Nixon knows how to take care of his customers. It's a very trying time in the automotive industry with parts shortages and delays in getting major service items fixed. Zach organizes the work-orders and prioritizes them according to what's available and needs to be fixed first. He keeps you posted daily via text and is transparent with wait times and other possible delays. I wish more people would be more understanding during times like this because not only are the service advisors backed up and stressed, so are the techs working on the vehicles. I appreciate Zach and the care he took to fixing my vehicle. Kudos to 5-Star Lewisville for employing someone like Zach. Hopefully he's rewarded appropriately.

July 14, 2022

I really enjoy the service at Five Star Ford of Lewisville the people are friendly, the dealership is clean, and the overall experience is very good. More

by Adamrenfro100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Annette Congrove, Paul Sears
Jul 15, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Adamrenfro100, Thanks for the great review! It's a team effort at Five Star Ford Lewisville and we couldn't be happier to see that our staff went above and beyond to provide you with the best service possible. We look forward to scheduling your next appointment at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

July 13, 2022

The service department did everything be necessary to get my Ford running properly. They made only necessary repairs keeping my costs as reasonable as possible. More

by timzimmerman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Jul 14, 2022 -

Sam Pack's Five Star Ford Lewisville responded

We're happy to hear you had a seamless Five Star Ford Lewisville service experience, timzimmerman. Thanks for the high marks! Reach Paul and our techs with all of your vehicle questions at 972-221-2900. We are here for you. Take Care, Kelly Blackwell, General Manager

July 13, 2022

Service so far as been great on the new vehicle. Zach is very attentive and keeps you informed. More

by Ettabug1255
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Ettabug1255, for taking the time to rate your visit to Five Star Ford Lewisville. Keeping you aware of your vehicle's care is the goal. Don't hesitate to call Zack and our service staff at 972-221-2900. We hope to hear from you again. Take Care, Kelly Blackwell, General Manager

July 13, 2022

My car battery had to be replaced and I was scheduled without an appointment to have my battery replaced. More

by Fresh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for choosing Five Star Ford Lewisville for your battery replacement, Fresh. When you have future vehicle needs, we look forward to hearing from you at 972-221-2900. Safe travels, Kelly Blackwell, General Manager

July 09, 2022

They take care of their customers. Zach Nixon is the guy you want as your rep. He is friendly and patient and absolutely takes care of what you are there for. More

by Kiran.babyvp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Kiran.babyvp, On behalf of Zack and the Five Star Ford Lewisville service team, thank you for sharing your high marks about your recent visit. We encourage you to call us at 972-221-2900 any time you need our advice. Thanks again for being our customer. Safe Travels, Kelly Blackwell, General Manager

July 08, 2022

Paul and team was great as usual. Explorer was done and on time. Best service around! More

by ppetty66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Annette Congrove, Paul Sears
Jul 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for choosing the Five Star Ford Lewisville service center, ppetty66! Our advisors and techs welcome your questions at 972-221-2900 any time. We hope to have the opportunity to address all of your vehicle needs. Best Regards, Kelly Blackwell, General Manager

July 06, 2022

This dealership is amazing! I was always kept informed and they made sure I received the best service and the vehicle I wanted. More

by Tonyagc67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Wasson, Patsy Dowdy, Paul Sears
Jul 07, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Tonyagc67, It is our honor to help with your vehicle needs at Five Star Ford Lewisville. We welcome the chance to continue sharing our knowledge. Let us know when you have questions at 972-221-2900. Thank you for being our customer and we look forward to serving you again. Best Regards, Kelly Blackwell, General Manager

July 05, 2022

Extremely professional, and personable! I have a great deal of trust in them and feel that they have my best interest in mind More

by Kylemoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Wasson
Jul 05, 2022 -

Kylemoss responded

Extremely professional, and personable! I have a great deal of trust in them and feel that they have my best interest in mind

Jul 06, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Kylemoss, Thank you for your outstanding and positive review. The Five Star Ford Lewisville service continues to be available at 972-221-2900. Any time we can offer our Ford care advice, give us a call. Customer satisfaction continues to be our goal. Take Care, Kelly Blackwell, General Manager

July 05, 2022

Pete York was good from start to finish, he set me up with a solid price on a set of tires for my Ford F250. Great service! Thank you More

by Brennonis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Jul 06, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Brennonis, for making Five Star Ford Lewisville your service center. When Pete or Service Director, Chuck Lee, can address future care concerns, please give us a call at 972-221-2900. We want to address all of your truck questions. Take Care, Kelly Blackwell, General Manager

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