Back

Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

Sort by
July 24, 2022

We are very pleased withe level of service at this dealership. Especially Pete who adds a personal touch of caring for our needs or wishes with our 2018 Ford Edge! More

by Martyprue
Recommend Dealer
Yes
Employees Worked With
Pete
Jul 24, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Martyprue, Thank you for recognizing Pete and the Five Star Ford Lewisville service department. We really appreciate the chance to work with you. When your Ford is in need of future maintenance, we want to hear from you at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

July 23, 2022

Everybody is so professional and friendly from the time I drop my car off until the time I leave. My service advisor Ron always takes such perfect care for addressing the my service needs for my car, keeping More

by cjburns4100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, cjburns4100, for taking the time to rate your Five Star Ford Lewisville service visit. Your endorsement of Ron is appreciated and your care questions are always welcomed at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

July 22, 2022

Love Paul! Best service advisor and work yet. I only let him work on my vehicles. I have hauled my vehicle from Colorado to Lewisville just for Paul to work on More

by Colton L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Jul 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Colton, What great feedback endorsing Paul and the Five Star Ford Lewisville service department! Thank you for trusting our team to care for your truck. Any time you have questions about your Ford, we look forward to sharing our knowledge at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

July 22, 2022

Great value and quality work. Always on top of there game, courteous and knowledgeable. Bought my F150 in 2016 and have been going to Five Star ever since. More

by Fitzjewel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Fitzjewel, for taking the time to rate your Five Star Ford Lewisville visit. When Ron and our service team can offer care advice, please reach us at 972-221-2900. Your driving comfort and safety are a priority. Best Regards, Kelly Blackwell, General Manager

July 21, 2022

Quick diagnosis and fix the problem on time and at stated costs. Thanks John Crutcher and Tory More

by jpcarter4145
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Crutcher and Tory
Jul 21, 2022 -

jpcarter4145 responded

Quick diagnosis and fix to the problem on time at stated cost. Thanks Jon Crutcher and Tory

Jul 22, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Jpcarter4145, It is great to hear you had a seamless service visit at Five Star Ford Lewisville. Expect transparency every time you stop by. Let us know when we can schedule your next appointment at 972-221-2900. Thank you for your feedback and business, Kelly Blackwell, General Manager

July 21, 2022

Paul Schroeder is the only reason I use 5 Star Service Center. He helped my son and helped 2 friends of mine. He did an excellent job on my truck too. More

by c.reynolds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Jul 21, 2022 -

Sam Pack's Five Star Ford Lewisville responded

C.reynolds, We are grateful to serve you, your family, and your friends at Five Star Ford Lewisville. Paul is a great source of knowledge, so we hope you continue to call him and our techs at 972-221-2900. When you have questions, it will be awesome to hear from you. Thank you for your feedback and loyalty, Kelly Blackwell, General Manager

July 18, 2022

Annette is fabulous! !! Whatever you are paying her, it's not enough. She actually gives you real time responses and good information. More

by mjbl2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Jul 18, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Mjbl2020@yahoo.com, It is always great to hear from our valued Five Star Ford Lewisville customers. Thank you for acknowledging Annette and our service team. We look forward to hearing from you again at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

July 18, 2022

Great job nice doing business there friendly staff would recommend to friends and family members More

by Adamsp914
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon
Jul 19, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for choosing Five Star Ford Lewisville for your vehicle care, Adamsp914. Jon and our techs remain available at 972-221-2900 to address all of your automotive concerns. Safe travels and reach our team any time! Best Regards, Kelly Blackwell, General Manager

July 18, 2022

This a wonderful dealership. When I need to purchase a new vehicle this is where I come More

by Amosgladys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Wasson
Jul 19, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Amosgladys, Thank you for endorsing Five Star Ford Lewisville. We look forward to helping you with future auto needs. Let us know when and how we can assist you at 972-221-2900. We will look forward to seeing you. Best Regards, Kelly Blackwell, General Manager

July 16, 2022

Came in and was helped immediately for my appointment for service I was kept informed and enjoyed the facility my car was washed and vacuumed when returned to me More

by Jon
Recommend Dealer
Yes
Employees Worked With
Pet
Jul 18, 2022 -

Sam Pack's Five Star Ford Lewisville responded

We're happy to hear you had a seamless Five Star Ford Lewisville service visit, Jon! Thanks for the high marks and your feedback. Pete and our techs welcome your questions at 972-221-2900. Safe travels and reach out any time. Best Regards, Kelly Blackwell, General Manager

...
60
...