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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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July 30, 2022

My latest experience at the dealership was excellent and would recommend their services to anyone/ family members. More

by vebrons
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
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Aug 01, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for continuing to choose Five Star Ford Lewisville, Vebrons. Your business and referrals are appreciated. When Paul and our techs can address your Ford's maintenance, reach us at 972-221-2900. We look forward to seeing you again. Take Care, Kelly Blackwell, General Manager

July 30, 2022

Zach, at Sam Pack 5 Star dealership, did an excellent job. He’s not only professional but also personable and friendly, keeping me informed of every step along the way. I am very appreciative of his con More

by jangrace
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Jangrace, Thank you for recognizing Zack and Five Star Ford Lewisville. Customer satisfaction is always the goal. Zack and our team want to make certain every visit is efficient. Please let us know when we can expect you again at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

July 29, 2022

I dealt with Chris in the service center and he kept me informed throughout the process of my car being fixed. Great customer service. If your car needs anything done in service ask for Chris! More

by jarredgamble
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
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Jul 29, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Jarredgamble, We are happy we could be of service at Five Star Ford Lewisville. Thank you for the 5-star review. Chris and our techs welcome all of your care questions at 972-221-2900. Call us any time! Safe travels, Kelly Blackwell, General Manager

July 29, 2022

Annette was awesome she got the job done. Thanks Annette for all your help girly More

by Maria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annette Congrove
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Jul 30, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Maria! On behalf of Annette, Zack, and the Five Star Ford Lewisville service team, your high marks are greatly appreciated. When you need future care for your Ford, we will look forward to hearing from you at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

July 29, 2022

Excellent service from service advisor Annette. Could not be better. Will always use this deslership More

by Bwachal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
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Jul 29, 2022 -

Bwachal responded

Sam Pack is number 1 in service

Jul 30, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Bwachal, It is great to hear from you! Thank you for recognizing Annette and Five Star Ford Lewisville. Customer satisfaction is truly a priority. Between visits, don't hesitate to call with your vehicle questions at 972-221-2900. We want to help you fully enjoy your Ford. Thanks again, Kelly Blackwell, General Manager

July 26, 2022

Ready to serve and serving well! I was kept informed regarding the work and told of updates. More

by sallyjosquibb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2022 -

sallyjosquibb responded

Sam Pack's Five Star Ford Lewisville Jul 26, 2022 sallyjosquibb Ready to serve and serving well! I was kept informed regarding the work and told of updates.

Jul 27, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Sallyjosquibb, Communication is a critical aspect in helping our Five Star Ford Lewisville customer understand their vehicle repair. Between visits, we always welcome your questions at 972-221-2900. Zack and our techs continue to be available to address your concerns. Thank you for your review and business, Kelly Blackwell, General Manager

July 26, 2022

Sam Packs Five Star Ford has been my go to go over 34 years for purchasing new vehicles and having them serviced.. I would recommend them to any one who is searching for a new vehicle or needing service More

by Elbert Haggard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
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Jul 27, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Elbert, It is great to hear your Five Star Ford Lewisville service went well. Thank you for your decades of loyalty to the Sam Pack Group. We look forward to serving you for many more. Reach Annette and our staff at 972-221-2900 at any time. Thank you for your endorsement and continued business. Sincerely, Kelly Blackwell, General Manager

July 26, 2022

Great friendly informative service agent, took time to communicate what my truck really needed for rear brake pads and turning my rotors before I have to replace them. More

by Michaelc@favnet.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Sears
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Jul 27, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Michael, Efficient and transparent service is to be expected at Five Star Ford Lewisville. When Paul and our techs can address additional concerns with your truck, please reach us at 972-221-2900. We want to have the chance to address all of your vehicle needs. Thank you for doing business at our dealership. Best Regards, Kelly Blackwell, General Manager

July 25, 2022

Great service and communication from Zach in the Service Department! Zach’s Manager is awesome too! I felt appreciated and well taken care of. More

by jrhillski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Sears
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Jul 26, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Jrhillski, On behalf of Zack, Paul, and the entire Five Star Ford Lewisville service staff, thank you for the opportunity to help with your vehicle's care. Between visits, we welcome all of your automotive questions at 972-221-2900. Stay in touch and safe travels! Best Regards, Kelly Blackwell, General Manager

July 25, 2022

My experience was nothing short of excellence, kind , friendly and very professional. This place will always be my dealership More

by rmaxwell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
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Jul 26, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, rmaxwell, for allowing the Five Star Ford Lewisville service team to help with your Ford's care. Pete and our techs welcome future questions at 972-221-2900. We hope to be your first call for all of your vehicle needs. Take Care, Kelly Blackwell, General Manager

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