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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,134 Reviews
Call Service Center (469) 470-4938

1,134 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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August 07, 2022

Great service, great customer support, great communication, and best of all, GOOD PEOPLE!!!!!! They are my go to dealer. More

by Deheffleynone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Deheffleynone, for letting us know your Five Star Ford Lewisville service visit went well. When Zack or our techs can address your Ford's care, reach us at 972-221-2900. We want to answer all of your vehicle questions. Take Care, Kelly Blackwell, General Manager

August 05, 2022

Zach was great to work with. He kept me updated throughout the time you had the car. Very helpful with the rebate too More

by Ronjedihenry
Customer Service
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Ronjedihenry, for rating your visit to the Five Star Ford Lewisville service center. When Zack or our techs can answer any vehicle question, please reach us at 972-221-2900. We are here for you! Best Regards, Kelly Blackwell, General Manager

August 04, 2022

Since coming to Five Star Ford Lewisville, I feel like a respected loyal Ford customer. The employees are personable, and care about their customers. More

by balddude4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
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Aug 05, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Balddude4, Your loyalty to Five Star Ford Lewisville is truly appreciated. Thank you for sharing your comments and offering our team high marks. When your Ford is in need of care, we want to hear from you at 972-221-2900. We hope to help you fully enjoy your vehicle. Best Regards, Kelly Blackwell, General Manager

August 04, 2022

Thank you all for taking care of me today shout-out to Pete York good job More

by Razorback 1rr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Report | Print
Aug 05, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Razorback, Your satisfaction is a priority at Five Star Ford Lewisville. Thanks for your shout-out to Pete and our service team. When you need future care for your Ford, we are here to schedule an appointment at 972-22-2900. We appreciate the chance to work with you. Sincerely, Kelly Blackwell, General Manager

August 04, 2022

Ron Romano is the best! He always keeps us informed and cares about our vehicles! More

by jpgerarde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for your continued business at Five Star Ford Lewisville, jpgerarde! Ron and our service staff welcome the chance to address all of your vehicle questions at 972-221-2900. Don't hesitate to reach out between visits. We are here to help in any way we can. Take Care, Kelly Blackwell, General Manager

August 03, 2022

My car service was finished ahead of schedule and the customer service kept me informed of the work that was needed worth accurate quotes. More

by Cm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon
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Aug 04, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Cm, We are glad to know that the Five Star Ford Lewisville service team continues to deliver efficient, top-notch service to our valued customers. We look forward to scheduling your next appointment at 972-221-2900. Thanks for coming by! Best Regards, Kelly Blackwell, General Manager

August 02, 2022

Paul and his team in Fleet Services are great to work with. I took my Diesel truck in for the ERG repair and was absolutely impressed with the level of support Paul’s team gave us. More

by CharlieH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
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Aug 03, 2022 -

Sam Pack's Five Star Ford Lewisville responded

We're so glad to hear that your truck needs were met during your Five Star Ford Lewisville service visit. . Thanks for the awesome rating and comments for Paul and the team. When we can be of further help, please reach us at 972-221-2900. Safe travels. Best Regards, Kelly Blackwell, General Manager

July 31, 2022

Good rating because the my car service was not completed in the time frame predicted. Otherwise it would have been an excellent rating More

by rstew1936
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
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Aug 01, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Rstew1936, Thank you for your candid feedback. We know your time is valuable and we hope to have the chance to see you again at Five Star Ford Lewisville. Please feel free to reach me at 972-221-2900. I will do all that I can to make sure you get back on the road in a timely manner. Sincerely, Kelly Blackwell, General Manager

July 31, 2022

I've always received excellent service from 5 Star Ford Lewisville, whether buying a vehicle or having a vehicle serviced! Paul Schroeder has always been great! Paul keeps me updated on my vehicle, comple More

by paul1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder
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Aug 01, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Paul1956, Your loyalty to Five Star Ford Lewisville is greatly appreciated. Communication is very important and we will continue to strive to keep you informed about your Ford. Reach us any time at 972-221-2900. Thank you for your business and feedback, Kelly Blackwell, General Manager

July 31, 2022

Easy to deal with. Service has always been helpful, kept us up to date on what needs to be done and when it will be completed. More

by Gierczaka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Gierczaka, On behalf of Ron and the Five Star Ford Lewisville team, thank you for your business. It is great to receive your high marks for our service department. Please let us know when you need our help again at 972-221-2900. We are here for you! Thank you, Kelly Blackwell, General Manager

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