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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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August 31, 2022

Wonderful experience with outstanding customer service. Thank you very much Ron and Chuck for your time and assistance. More

by Sean J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Lee
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Sep 01, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thanks for sharing your experience with Ron, Chuck, and the Five Star Ford Lewisville service department. We appreciate your business and welcome future questions at 972-221-2900. We appreciate the chance to help you. Take Care, Kelly Blackwell, General Manager

August 29, 2022

Fantastic service as always. Always communicates and gets the job done well and on time. More

by Gio50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Bouchard
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Aug 30, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Gio50, We appreciate your high marks! Thanks for recognizing our efforts to keep you knowledgeable about your Ford. When you need another service appointment, please reach us at 972-221-2900. It will be great to see you at Five Star Ford Lewisville again. Best Regards, Kelly Blackwell, General Manager

August 28, 2022

Good service department and everyone was nice. The diagnosis and repair was done quick with good quality work. More

by Randystanford472
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
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Aug 29, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Randystanford472, Customer experience is a priority at the Five Star Ford Lewisville service center. Thank you for rating your experience with Randy and our team. When you have future care needs, we hope to hear from you at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

August 27, 2022

Aaron was amazing and would definitely be back because of him. His customer service was Impeccable More

by tylermb5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron
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Aug 29, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Tylermb5, It is great to hear your Five Star Ford Lewisville service visit went well. Expect VIP service every time you stop by. When you need Aaron and our tech's advice, please give us a call at 972-221-2900. We are here for all of your vehicle needs. Thank you, Kelly Blackwell, General Manager

August 26, 2022

Good customer relations. Kept me informed Came to get me a my home to take me to get my truck More

by thechromeman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
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Aug 27, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, thechromeman! Communication is always key and we are happy to hear your recent Five Star Ford Lewisville service visit went well. Whenever you need our Ford advice, reach us at 972-221-2900. Thanks again, Kelly Blackwell, General Manager

August 26, 2022

Absolutely fantastic in all regards! Every person I worked with was amazing! Treated with care and concern. Best experience I've ever had at a car dealership. More

by boyntonla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter York, Joe Derrick
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Aug 26, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you so much for your kind words for the Five Star Ford Lewisville team, boyntonla! We appreciate you taking the time to leave us this wonderful feedback! When we can welcome you back to our service center, please give us a call at 972-221-2900. It will be great to see you and your Ford again. Take Care, Kelly Blackwell, General Manager

August 26, 2022

Every time I go to Sam Pack’s in Lewisville I am taken care of and the experience has been painless. My go to service advisor Pete always takes care of me and is a pleasure to deal with. More

by MEB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete
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Aug 27, 2022 -

Sam Pack's Five Star Ford Lewisville responded

MEB, We are grateful to have your loyalty to Five Star Ford Lewisville. Thank you for your continued business and great feedback. When Pete and our team can address future questions, reach us at 972-221-2900. We are here for you. Thanks again, Kelly Blackwell, General Manager

August 26, 2022

I was kept appraised of status of the repsirs. Repairs were completed by the requested time. More

by slschroeder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
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Aug 27, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Slschroeder, Thank you for choosing Five Star Ford Lewisville. Your feedback and rating mean a lot to us. We're glad we were able to help with the care of your Ford. Let us know when you need another appointment at 972-221-2900. It will be great to see you again! Best Regards, Kelly Blackwell, General Manager

August 25, 2022

My contact Zach Nixon did an excellent job making time to get my truck in for service and keeping me informed daily with updates More

by Joe LaMantia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Joe, Zack and the Five Star Ford Lewisville service team appreciate the opportunity to help you care for your vehicle. When we can be of future assistance, give us a call at 972-221-2900. In the meantime, enjoy your ride! Thank you, Kelly Blackwell, General Manager

August 24, 2022

Oil change was effortless with vehicle and pickup service and if workout details in advance you may possibly use dealer vehicle. More

by Jkuhns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick and “Santa Claus”
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Aug 25, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Jkuhns, Thank you for recommending the Five Star Ford Lewisville service center. We do our best to make vehicle care seamless. When you need Zack or our techs' advice, reach us at 972-221-2900. We are here to address all of your Ford questions. Take Care, Kelly Blackwell, General Manager

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