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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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September 27, 2022

Zac was very friendly and efficient and Louis was friendly and a good driver..Over all a good experience. More

by Larry Marvin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Larry! On behalf of Zack and the Five Star Ford Lewisville service team, your high marks are appreciated. When we can be of future service, we look forward to your calls at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

September 24, 2022

So helpful , got back to me anytime I had a question. Kept me informed throughout entire time car was with them. Great to work with . Highly recommend this location. Thank you again More

by newhope5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Annette Congrove, Paul Sears
Sep 25, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Newhope5, Communication is a priority with our Five Star Ford Lewisville customers. We hope to always be your first call when you have vehicle questions. Don't hesitate to reach our service team at 972-221-2900. We are here to help you enjoy your ride. Thank you, Kelly Blackwell, General Manager

September 23, 2022

The service agent was great in getting the work started, arranging for the shuttle and notifying me when my vehicle was ready. More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Ray, for recognizing Zack and the Five Star Ford Lewisville service department. Between visits, let us know if you need our Ford advice at 972-221-2900. We want to be your only call when you have questions. Best Regards, Kelly Blackwell, General Manager

September 23, 2022

Took care of the car in timely fashion, including state inspection, oil change, general maintenance, recall work. More

by gilcomeaux
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Sears
Sep 24, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Gilcomeaux, We are happy to have the chance to help with the care of your vehicle at Five Star Ford Lewisville. Paul and our techs want to hear from you at 972-221-2900 whenever you have maintenance or repair questions. Thank you for being our customer and for sharing your feedback. Best Regards, Kelly Blackwell, General Manager

September 23, 2022

My experience with everything has been wonderful. I will highly recommend them. Awesome customer service. More

by tenabeamon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Lind, Jerry Crider
Sep 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Tenabeamon, It is great to have earned your trust and business at Five Star Ford Lewisville. Thank you for your recommendation and please don't hesitate to reach us at 972-221-2900. When you have vehicle needs or questions, we are here for you. Take Care, Kelly Blackwell, General Manager

September 22, 2022

Paul Schroeder is awesome. You can tell he takes pride in his job and it shows in everything he does. More

by cjcoopertag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Sep 22, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Cjcoopertag, It is always great to hear from our Five Star Ford Lewisville customers. Thank you for recognizing Paul and we look forward to hearing from you again at 972-221-2900. Safe travels! Best Regards, Kelly Blackwell, General Manager

September 21, 2022

I can always count on Five Star Ford Lewisville to take care of my car. I was out of town and had my car towed to the dealership because I knew they would do a great job. I appreciate Ron and his ability t More

by ttuteach86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Sam Pack's Five Star Ford Lewisville responded

We are grateful for your kind words, ttuteach86! Ron and our entire Five Star Ford Lewisville staff thank you for making us your auto center. We look forward to scheduling future appointments at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

September 20, 2022

Very friendly well informed. Did additional oil change good service. Annett was such a great help in explaining everything that was done to the car More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Sep 21, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Bob, Thank you for taking the time to recognize Annette and the Five Star Ford Lewisville service department. Customer satisfaction is always a priority! When you need future vehicle care, we hope to hear from you at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

September 20, 2022

Very professional, and so kind from pulling up to service bay, keeping me informed, and presenting my vehicle back washed and with service issue resolved👍 More

by twocommaaudio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete
Sep 21, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Twocommaaudio, It is always great to hear from our Five Star Ford Lewisville customers. When Pete and our techs can address future care concerns, reach our team at 972-221-2900. We are happy to have the chance to share our knowledge. Thank you, Kelly Blackwell, General Manager

September 20, 2022

My service advisor Cameron was the best and easy to work with and kept me updated More

by Deb Wicker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
Sep 21, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Deb, Every time you visit Five Star Ford Lewisville, we want you fully informed about your vehicle's care. When you need our advice, don't hesitate to contact Cameron and our service team at 972-221-2900. We are here for you! Thank you, Kelly Blackwell, General Manager

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