Sam Pack's Five Star Ford Lewisville - Service Center

I brought a 2022 F150 powerboost in for service because the AC stopped cooling. My experience with Paul Sears (Service Manager) was the worst I've had in my life. He claimed that my truck had front end w the AC stopped cooling. My experience with Paul Sears (Service Manager) was the worst I've had in my life. He claimed that my truck had front end work done which would invalidate this being a warranty claim (truck has 150K warranty I purchased). He further implied that the front and rear of the truck had been repainted with overspray visible (his overspray was dust and wax remnant). I have owned the truck since new and have never had it repaired nor has the dealer who sold me the truck had any repair work done. Bottom line, Mr. Sears implied that either I was not being truthful or the dealer was not being truthful. When confronted with Car Fax showing no repairs had been recorded he said someone could have just paid cash to have repairs done. How infuriating to be called a liar when I know the truck has had no repair work done. Shameful, disrepecful, deceitful, accusatory and uncalled for interaction. The inference I got from this interaction was that they did not want to perform the repair and looked for any excuse to deny coverage. Ford should be ashamed! I called Ford Customer Service at 800 392 3673 to voice my concerns and can only hope they will work to improve the customer experience at this location. I spoke with 4 different personnel at escalating levels of seniority through this number. More

Great people and service. Real friendly and a coma dating. Would recommend the service adviser, Aaron Fleming. Real friendly and a coma dating. Would recommend the service adviser, Aaron Fleming. More

Had two recalls and a rough transmission serviced on my ‘21 F150. They had the parts. Quick reservation process. Fast turnaround. Highly recommended. ‘21 F150. They had the parts. Quick reservation process. Fast turnaround. Highly recommended. More

Prompt service; provided transportation from/to dealer from our home. Staff was very helpful and responsive. from our home. Staff was very helpful and responsive. More

Ever since I bought my vehicle 4-years ago, I continue to bring it in for service, and other repairs as needed. Their service staff, and mechanics are well versed in handling anything that needed to be done bring it in for service, and other repairs as needed. Their service staff, and mechanics are well versed in handling anything that needed to be done to my vehicle, and that why I will continue to bring my vehicle to Sam Packs Five Star Ford of Lewisville. Thank You ! More

Their pickup and delivery service is a game changer! Way to go, 5-Star Ford! Way to go, 5-Star Ford! More

They were clear about the process, listened to all the issues I needed addressed, explained how it would be fixed and kept me in daily contact with updates on my car’s status. They fixed all the issues (a issues I needed addressed, explained how it would be fixed and kept me in daily contact with updates on my car’s status. They fixed all the issues (another dealership told me there was nothing wrong) and told me all the steps taken to ensure it was fixed correctly. This is the best experience I’ve ever had at any ford dealership. More

Wonderful customer service! The service team kept me very well informed the entire time they worked on my car. They even rented me a car to drive when they ran out of loan vehic The service team kept me very well informed the entire time they worked on my car. They even rented me a car to drive when they ran out of loan vehicles. More

Pete did a great job - of keeping me informed. I will definitely be going back for service. I will definitely be going back for service. More

Great team and got my car right back into the shop after the repair was not fixed correctly. They got it right back in and fixed correctly. I also noted scratches on the car when I got it home and they qui the repair was not fixed correctly. They got it right back in and fixed correctly. I also noted scratches on the car when I got it home and they quickly fixed this scratches and got the car back up running for me. They did a great job. More