Sam Pack's Five Star Ford Lewisville - Service Center

They got my radio fixed very quickly. Thank you Tory and Annette for getting it fixed. Thank you Tory and Annette for getting it fixed. More

Great service advisor. Quick turn around. Friendly and fast. I will definitely use you again. Quick turn around. Friendly and fast. I will definitely use you again. More

Excellent service. Kept me informed of the status. Let me know of the cost and time it would require. Kept me informed of the status. Let me know of the cost and time it would require. More

Five Star Ford In Lewisville has been the only place we shop for and service our vehicles for over 10 years. The number one reason is an excellent service guy Zach -the mustache guy- who knows how to take shop for and service our vehicles for over 10 years. The number one reason is an excellent service guy Zach -the mustache guy- who knows how to take care of people. He is personable as well as knowledgeable. More

This was my first experience with this location and it was a pleasant experience. Mr York will be my service person in the future. was a pleasant experience. Mr York will be my service person in the future. More

My service person did a great job of improvising w/out a tool he didn't have in the mobile unit. He explained the bushing recall we'll & checked my filter b/c my car just dies w/out notice.He also noticed tool he didn't have in the mobile unit. He explained the bushing recall we'll & checked my filter b/c my car just dies w/out notice.He also noticed my coolant was low & rear brakes needed immediate attention. More

Paul and the service team knocked it out of the park. They got my truck in and out in a timely matter and made me feel like I was part of their family with their service. They got my truck in and out in a timely matter and made me feel like I was part of their family with their service. More

It was not clarified who my service advisor was. Had to call several different times. When I was transferred to talk to service advisor he said that he is not assigned to that job and did not have t Had to call several different times. When I was transferred to talk to service advisor he said that he is not assigned to that job and did not have time to babysit other peoples jobs and was given a number to talk to another advisor. Had to call to check on status to find out what was going on with vehicle. More

Fantastic dealership. Ron Romano is an excellent Service Manager. Those working on vehicle do a great. In this day and age it hard to find people so dedicated to their job Ron Romano is an excellent Service Manager. Those working on vehicle do a great. In this day and age it hard to find people so dedicated to their jobs and customer service. More

Zach in service always takes good care of our vehicles. He also keeps us well informed of the services being completed as well as future service recommendations! He also keeps us well informed of the services being completed as well as future service recommendations! More