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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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November 07, 2022

Everyone went out of there way to help. Seems like all of the staff was very courteous More

by Jrs
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
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Nov 08, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Jrs, Thank you for making Five Star Ford Lewisville your service center. When Annette or our techs can answer your care questions, reach us at 972-221-2900. We are here to help you enjoy your Ford. Take Care, Kelly Blackwell, General Manager

November 07, 2022

Always great service from five star Ford of Lewisville. Been getting our repair and maintenance done here for years. More

by gjones07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
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Nov 08, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, gjones07, for recognizing Pete and the Five Star Ford Lewisville service center. Your loyalty has meant a lot to our entire team. When we can help care for your Ford again, we look forward to your call at 972-221-2900. Take Care, Kelly Blackwell, General Manager

November 07, 2022

They are the best, wouldn’t think of going anywhere else to have my car worked on. Have always worked with Ray Romano. Have never worried. Thank you all!!! More

by Robin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Robin, Your feedback is valuable! Thank you for continuing to choose Five Star Ford Lewisville. Ron and our techs welcome the chance to work with you again. Reach us at 972-221-2900 to set your next appointment. Best Regards, Kelly Blackwell, General Manager

November 06, 2022

Even though I’ve moved to Dallas, I choose to take my vehicle to the Lewisville SP 5 Star Ford for service. The team there are all courteous and helpful, which makes me feel valued as a customer and give More

by Rayknippa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susana Mosquedo, Paul Sears
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Nov 06, 2022 -

Rayknippa responded

Even though I’ve moved to Dallas, I choose to take my vehicle to the Lewisville Sam Pack’s 5 Star Ford for service. The team there are all courteous and helpful, which makes me feel valued as a customer and gives me confidence that my service work will be completed correctly and with care.

Nov 07, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Rayknippa, We are so happy to have the chance to continue helping you care for your vehicle at Five Star Ford Lewisville. Between visits, reach Paul and our techs at 972-221-2900 when you have questions. It will be great to hear from you again. Thank you for your loyalty and review, Kelly Blackwell, General Manager

November 06, 2022

I had a recall on my Escape, and the tech came to our home to do the repair. What a great idea! The tech was on time, and service was much quicker! Not having to wait at the dealership in a noisy wait More

by shayfarrell
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annette Congrove
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Nov 07, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Shayfarrell, We appreciate hearing you found our Five Star Ford Lewisville mobile service convenient. Reach us for future care needs at 972-221-2900. We hope to continue helping you keep your Ford running well. Thank you, Kelly Blackwell, General Manager

November 05, 2022

Great service team other dealers can learn from your teams expertise. Thank you for being professional. More

by nealbakerco
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose
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Nov 05, 2022 -

nealbakerco responded

Great profess service. Old school professionals.

Nov 06, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Nealbakerco, Thanks for endorsing the Five Star Ford Lewisville service department. Jose and our techs welcome the opportunity to answer questions between visits at 972-221-2900. Safe travels and call us any time you need our advice. Best Regards, Kelly Blackwell, General Manager

November 04, 2022

Everyone we dealt with was friendly and knowledgeable. They were very helpful when we were stranded on the road. More

by Killiontg
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck, Darion, Dalton, and especially James., Annette Congrove
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Nov 04, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Killiontg, for taking the time to rate your Five Star Ford Lewisville service experience. We were happy to help you get back on the road safely. Let us know when you have future care needs at 972-221-2900. We will be ready to help. Best Regards, Kelly Blackwell, General Manager

November 03, 2022

They’re awesome especially Zach! !! Thank you 5 star Ford!! You are the best. Everyone is so nice & helpful. More

by Alysha Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Alysha, We want you comfortable in your Ford! Any time you have vehicle questions, reach Zack and our techs at 972-221-2900. Thank you for choosing Five Star Ford Lewisville. We look forward to seeing you again. Thank you, Kelly Blackwell, General Manager

November 03, 2022

Years of the best service I could get from the Ford dealership in the DFW area. More

by orangeoppa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Orangeoppa, Thank you for continuing to choose Five Star Ford Lewisville for your vehicle needs. When you want automotive advice, reach us at 972-221-2900. Zack and our team will be ready to help. Safe travels, Kelly Blackwell, General Manager

November 02, 2022

Timing of repair was much faster than anticipated and was appreciated very much. Communications was excellent. More

by FMRES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Collins
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Nov 03, 2022 -

Sam Pack's Five Star Ford Lewisville responded

FMRES, We appreciate hearing you found your Five Star Ford Lewisville service visit efficient. We find communicating with our customers important, so any time you need our knowledge reach us at 972-221-2900. Thank you for choosing our dealership and service center. Sincerely, Kelly Blackwell, General Manager

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