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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,134 Reviews
Call Service Center (469) 470-4938

1,134 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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December 14, 2022

Jose was fabulous; I was able to get set up in a cubby and take an important meeting. I was also able to do some work. I was very impressed and look forward to returning in the new year. More

by Sassy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
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Dec 15, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Sassy, We really appreciate hearing your Five Star Ford Lewisville visit went so well and we were able to provide the facilities for you to get your work accomplished. We look forward to seeing you in the new year. But, don't hesitate to reach Jose and our techs if you have questions before then at 972-221-2900. Thank you for your feedback and business, Kelly Blackwell, General Manager

December 14, 2022

Everything was done to my satisfaction. I was very impressed with the customer service- particularly Zach.. More

by emoiles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Annette Congrove, Paul Sears
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Dec 15, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Emoiles, We will continue to do our best to send you home satisfied with our services at Five Star Ford Lewisville. Thank you for recognizing so many of our staff members. We encourage you to reach us at 972-221-2900 any time you need our advice. Safe travels! Best Regards, Kelly Blackwell, General Manager

December 14, 2022

Always professional and quick service even without an appointment Very convenient location and just great service advisors. More

by Manuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder
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Dec 14, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Manuel, We do our best to serve our valued Five Star Ford Lewisville customers. Thank you for leaving your comments and please let us know when to expect you for future vehicle care needs at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

December 12, 2022

Sam Pack Ford has been my go to dealership for over a dozen years and I do appreciate their service. Thank you… More

by KristenSuzanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Annette Congrove, Paul Sears
Report | Print
Dec 14, 2022 -

Sam Pack's Five Star Ford Lewisville responded

KristenSuzanne, You are a valued Five Star Ford Lewisville customer and we appreciate that you took the time to review our service center. When our advisors and techs can offer their advice, we want to hear from you at 972-221-2900. We are here to help you stay informed and enjoy your Lincoln. Thank you, Kelly Blackwell, General Manager

Dec 14, 2022 -

KristenSuzanne responded

Thank you for your ongoing customer support during this holiday season..

December 12, 2022

Excellent customer service, was kept updated on repairs. Will come again and also highly recommend to others! More

by Arto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José Sambrana
Report | Print
Dec 14, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Arto, for taking the time to review your visit to the Five Star Ford Lewisville service center. Jose and our techs are always available for questions at 972-221-2900. Safe travels and don't hesitate to call when you have questions about your Ford. Take Care, Kelly Blackwell, General Manager

Dec 15, 2022 -

Arto responded

Anytime Jose, you guys nailed it big time! Cinco estrellas y misión cumplida greetings!

December 12, 2022

Everyone was SUPER helpful and friendly in the service dept.! I will definitely use them again, if needed! More

by juliehinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Collins and others (don’t know their names)
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Dec 14, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Juliehansen, We appreciate the opportunity to help with the care of your vehicle at Five Star Ford Lewisville. It will be great to hear from you in the future at 972-221-2900. Safe travels and thank you for taking the time to review your visit. Sincerely, Kelly Blackwell, General Manager

December 12, 2022

Well I just want to say thanks for for take care about my bronco recall, thanks for the service More

by Rogelio Aguilar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Rogelio, for sharing your Five Star Ford Lewisville service experience. Communication is important and we welcome the chance to discuss the care of your Bronco any time at 972-221-2900. Enjoy your Ford and let us know when you need our advice. Take Care, Kelly Blackwell, General Manager

December 10, 2022

The service team does what they can to get things done in a reasonable time. Supply chain issues and back ordered parts makes it hard to get this done in a timely manner, but they make it work. More

by israelcarter.pro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Israelcarter.pro, We appreciate your understanding of the delay with certain parts needed for vehicle repairs. Thank you for recommending the Five Star Ford Lewisville service team. We do our best to help our customers in a timely manner. We look forward to hearing from you again at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

December 08, 2022

Fast, helpful and friendly. Good waiting area. The service advisors are fantastic. Top dealership in my area. More

by Stwallin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patsy Dowdy
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Dec 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Stwallin, Efficient service is the goal at Five Star Ford Lewisville. Thank you for recognizing Patsy and please stay in touch at 972-221-2900. We hope to see you again at our dealership. Best Regards, Kelly Blackwell, General Manager

December 08, 2022

Always a great experience and a quick turnaround. The service advisor is extremely knowledgeable and keeps me informed on my trucks status!!! More

by leemcfaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Report | Print
Dec 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, leemcfaul, for taking the time to rate your Five Star Ford Lewisville service visit. Any time you have maintenance or repair questions, reach out to 972-221-2900. We are here to share our knowledge. Safe travels, Kelly Blackwell, General Manager

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