Sam Pack's Five Star Ford Lewisville - Service Center

They are always working to get the best solution and get you out the door as quickly as possible. you out the door as quickly as possible. More

Took my wife’s car in for a recall that another store said they couldn’t get to until next year. Craig Stanford jumped on it and got us taken care of within the day! said they couldn’t get to until next year. Craig Stanford jumped on it and got us taken care of within the day! More

We’ve bought 3 vehicles from 5 Star Lewisville. Great service. Great value on my trades and Hugo is sales is a no pressure trustworthy guy. Love him. Great service. Great value on my trades and Hugo is sales is a no pressure trustworthy guy. Love him. More

People are what make businesses successful and people like Ron Romano are these kind of people. I’ve dealt with Ron for years and he’s always been straight up with me. He’s certainly an asset to your bus like Ron Romano are these kind of people. I’ve dealt with Ron for years and he’s always been straight up with me. He’s certainly an asset to your business. More

customer service is outstanding they are very courteous, knowledgeable and efficient. They always go above and beyond to help me out whether it be working with the service department or with the sales d knowledgeable and efficient. They always go above and beyond to help me out whether it be working with the service department or with the sales department five star rating across the board from a long time customer Thank Five Star Sam Packs Ford Cynthia L Wells More

Received service again from this dealership and all went smoothly and quickly like previous experience smoothly and quickly like previous experience More

Find someone else to service your Ford. The Service Department Management at Sam Pack Five Star Ford in Lewisville has lost another customer. If I could leave zero stars with this revie The Service Department Management at Sam Pack Five Star Ford in Lewisville has lost another customer. If I could leave zero stars with this review, I would have, but since that is not allowed, here are the facts leading to this review: - Three months ago, the "check engine" light came on, so I took my Ford Explorer in to the Service Department just as I have for well over a decade. - Two days later I go there to find they wrecked it. I was told I would soon be hearing from them with their resolution plan. - Two and a half months of leaving messages and no one caring to return my calls, not even the General Manager, so I went there in person to speak with their Service Department Management. - It has been three months, and I am still waiting on repair estimates for the damage they caused. I get it, this business is overwhelmed and there is a revolving door for their employees, but as a long time and loyal customer, I expected better customer service than this. More

Done in good time and at convenient times for me to drop off and pickup off and pickup More

Tracy in service went out of her way to make sure my vehicle was 100%. That’s off to Tracy Williams. vehicle was 100%. That’s off to Tracy Williams. More

Zach Nixon in service is great! ! He ensures our work trucks & city car are in tip-top shape ! He ensures our work trucks & city car are in tip-top shape More