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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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December 29, 2022

Very Dependable with my car service and the workers. Seem to really enjoy working there. No complaints from me. More

by MaryjbrundageMary Brundage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Mary, We always appreciate hearing from our valued Five Star Ford Lewisville customers. Thank you for recognizing Ron and our service department. When we can help you in 2023, please reach us at 972-221-2900. Safe travels and thanks again, Kelly Blackwell, General Manager

December 29, 2022

They were very friendly, caring,and attentive. They kept us updated on the status of our repairs. They even went the extra mile driving it so they could inspect it. Great going guys. More

by ynvidra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Annette Congrove, Paul Sears
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Dec 29, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Ynvidra, Informed and satisfied customers are important as we do our best to keep our Five Star Ford Lewisville customers aware of their vehicle's complete care. We look forward to serving you again in 2023. Please let us know when to expect you at 972-221-2900. Thank you for taking the time to rate our dealership. Sincerely, Kelly Blackwell, General Manager

Dec 30, 2022 -

ynvidra responded

We will be bringing the truck back in in the middle of january

Dec 30, 2022 -

Sam Pack's Five Star Ford Lewisville responded

It will be great to welcome you back. Happy New Year!

December 28, 2022

Zach always keeps us informed of what services need to be completed as well a future services that might be required. More

by jenamayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, jenamayer, for being a loyal and valued Five Star Ford Lewisville customer. Zack and our techs can be reached at 972-221-2900 any time you have maintenance or repair concerns. Safe travels and thanks again for choosing our dealership for your auto needs. Best Regards, Kelly Blackwell, General Manager

December 27, 2022

Their service has been great. They call back when you leave a message and explain what work will be done. The service valet has also been a great option. More

by Smigliacio32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete and Julie
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Dec 28, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Smigliacio32, We appreciate seeing you in the Five Star Ford Lewisville service center. Zack and our team welcome the chance to address your maintenance questions at 972-221-2900. Let us know how we can help you enjoy your vehicle. Thank you, Kelly Blackwell, General Manager

December 27, 2022

Got an oil change and tire rotation. They recommended injector service, and cleaning the battery terminals. Got those done, and definitely noticed an improvement in performance on the w More

by DEW4852
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, DEW4852, for scheduling your routine maintenance at Five Star Ford Lewisville. Reach Ron at 972-221-2900 if you have care questions in the future. We look forward to seeing you and your Ford in 2023. Take Care, Kelly Blackwell, General Manager

December 27, 2022

I love dealing with Sam Pack Ford. They are very customer focused! I loved my experience!! More

by Dorian Mims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
Report | Print
Dec 28, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Dorian, We really appreciate your business and review of Five Star Ford Lewisville. Customer satisfaction is always the goal. Let us know when you need our advice and services again at 972-221-2900. Safe travels in 2023! Thank you, Kelly Blackwell, General Manager

December 24, 2022

Julie was great! She was good to keep me informed and answered all of my questions! More

by aloharer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Collins
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Dec 24, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, aloharer, for recognizing Julie and the Five Star Ford Lewisville service center. Any time you need our knowledge, reach out to 972-221-2900. We are here to keep you fully informed about the mechanics of your Ford. Happy 2023, Kelly Blackwell, General Manager

December 23, 2022

Always happy with the professional service that I am given. Freezing weather and that didn’t stop them. More

by chicncharge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete York
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Dec 24, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Chicncharge, Your loyalty to the Five Star Ford Lewisville service department is truly appreciated. Reach Pete and our techs any time you have care concerns at 972-221-2900. Safe travels and thank you for your review, Kelly Blackwell, General Manager

December 23, 2022

Pete York was very courteous. I needed a rim for an existing spare tire for my vehicle. He kept me updated on the status. Excellent customer service. Thank you b More

by Nana95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete York
Report | Print
Dec 24, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Nana95, Customer satisfaction is a pillar of Five Star Ford Lewisville. And we want to continue serving you in 2023. Reach Pete and our team at 972-221-2900 any time you need our vehicle advice. Thank you for rating your experience! Best Regards, Kelly Blackwell, General Manager

Dec 24, 2022 -

Nana95 responded

Thank you for excellent customer service by Pete York and service department. I am grateful for your help.

December 23, 2022

Outstanding service - friendly, direct, and helpful. I definitely recommend the team at Five Star Ford Lewisville! More

by hsayre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Collins
Report | Print
Dec 24, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hsayre, Thank you for choosing the Five Star Ford Lewisville service team to care for your Ford. Between visits, your questions are welcomed at 972-221-2900. Safe travels! Best Regards, Kelly Blackwell, General Manager

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