Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

Sort by
January 18, 2023

The service was very convenient, on time and courteous. The pick up and drop off made for a very special experience. More

by Juled
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete York and Elizabeth
Report | Print
Jan 19, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Juled, Your recommendation of Five Star Ford Lewisville is greatly appreciated. Thank you for recognizing Pete and Elizabeth. Whenever you need our Ford advice, reach out to 972-221-2900. Customer service continues! Take Care, Kelly Blackwell, General Manager

January 18, 2023

Great service, daily updates on the progress of the vehicle. Zack did an amazing job More

by Pcarcamoharo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Pcaramoharo, We appreciate helping with your vehicle's care at Five Star Ford Lewisville. Zack and our techs welcome your maintenance questions any time at 972-221-2900. We are here to share our knowledge when you need it. Thank you, Kelly Blackwell, General Manager

January 18, 2023

SVC Manager, Ron, is friendly and professional. He kept me updated regarding the status of my vehicle. The team provided excellent service. More

by AGuzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, AGuzman, for making Five Star Ford Lewisville your dealership. Ron and our service team welcome the chance to help with your vehicle needs. Any time you need our Ford knowledge, let us know how we can help at 972-221-2900. Enjoy your travels! Take Care, Kelly Blackwell, General Manager

January 17, 2023

Ron was very helpful and accepted my truck a day before my appointment, due to me going out of town. He kept me informed of the status and the vehicle was finished within 2 days. The issue with my truck wa More

by coltonjames89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, coltonjames89, for being a Five Star Ford Lewisville customer. We were more than happy to welcome you to our service center and we hope to do so again. Reach Ron and our team any time you have concerns with your truck at 972-221-2900. We are here to help in any way we can. Take Care, Kelly Blackwell, General Manager

January 16, 2023

Have been a customer for 25 years. The mobile service is excellent. Great customer support with T home service. Have recommended to my son. More

by Robertjprovo2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Robertjprovo2, Your loyalty to Five Star Ford Lewisville is truly appreciated. Thank you for choosing our mobile services and for recommending our processes. Whenever you need our vehicle advice, we welcome your questions at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

January 14, 2023

The new mobile service is just what we have been waiting for, makes Ford viable for next vehicle we purchase. We couldn’t get into a dealer for service for weeks More

by Amkoch76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javon
Report | Print
Jan 15, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Amkock76, for taking the time to review your Five Star Ford Lewisville experience. It is great to receive your endorsement of our mobile services. Convenient vehicle care is the goal. We look forward to scheduling future appointments at 972-221-2900. Safe travels! Best Regards, Kelly Blackwell, General Manager

January 14, 2023

Was quick and easy to book. I like the convenience of being able to stay home. The tech was polite and did a great job. Will definitely use this service again More

by Ljo17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Hensley
Report | Print
Jan 15, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Ljo17! Thank you for rating Dakota and your Five Star Ford Lewisville service experience. Don't hesitate to reach our service team at 972-221-2900 when you have future vehicle care needs. Sharing our knowledge is always available to our valued customers. Thanks again, Kelly Blackwell, General Manager

January 13, 2023

Very helpful with diagnosing the problem. And then fixing my vehicle in a timely manner. Susana was very attentive and kept me informed of the progress with text messages. More

by Csmarton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susana
Report | Print
Jan 14, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Csmarton, for taking the time to review the Five Star Ford Lewisville service center. Communication is a priority and we welcome future maintenance questions at 972-221-2900. We look forward to helping you fully enjoy your Ford. Take Care, Kelly Blackwell, General Manager

January 13, 2023

Ron listened to my concerns and took me seriously. I’ll be back for sure! More

by Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Tina! On behalf of Ron and the Five Star Ford Lewisville service team, thank you! Your full satisfaction is the goal and we look forward to scheduling future appointments at 972-221-2900. Safe travels, Kelly Blackwell, General Manager

January 13, 2023

Zach is one of the main reasons I have my vehicles serviced at Sam Packs Five Star Ford More

by Snojim2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Snojim2020. Thank you for endorsing Zack and the Five Star Ford Lewisville service department. Your loyalty is greatly appreciated. Any time you need Zack and our techs' knowledge, call 972-221-2900. We want to help you fully enjoy your Ford. Take Care, Kelly Blackwell, General Manager

1
...
35
36
37
...
114