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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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February 13, 2023

In for regular maintenance and all went well. I would use them for Salk my service needs. More

by Greggweber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
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Feb 14, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Greggweber, Paul and the Five Star Ford Lewisville service staff are thrilled to have earned your review. Our service team works hard to exceed our customer's expectations. Thank you for sharing your experience. We look forward to hearing from you again at 972-221-2900. Safe travels! Best Regards, Kelly Blackwell, General Manager

February 13, 2023

Nice job fixing my sunroof. I am very satisfied with the repair and appreciate the ride to and from home. More

by dean.satchwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Dean, Thank you for the high marks of your recent Five Star Ford Lewisville service visit. Zack and our techs strive to provide excellent customer service and vehicle care. To schedule future appointments, we look forward to hearing from you at 972-221-2900. Take Care, Kelly Blackwell, General Manager

February 12, 2023

Zac was very helpful and pleasant. I had planned on being at the dealership for several hours. I was done within 45 minutes. I also asked the receptionist for a copy of the CarFax. More

by Mkwds007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Mkwds007, We are here for you! Thank you for choosing Five Star Ford Lewisville for the care of your Ford. Zack is very knowledgeable and we hope to continue addressing your maintenance concerns. Reach us any time at 972-221-2900. Safe travels and please stay in touch! Best Regards, Kelly Blackwell, General Manager

February 09, 2023

Ron was great to deal with. He kept me advised of the progress and offered suggestions for other services that are getting close to needing to be taken care of. More

by loyedezzell55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello loyedezzell55! Sharing knowledge and advice with our Five Star Ford Lewisville customers is a must! When you have concerns with your Ford, Ron and our team will be ready to help at 972-221-2900. We want you confident behind the wheel of your vehicle. Thank you, Kelly Blackwell, General Manager

February 08, 2023

Great communication scheduling my appointment. Vehicle was ready in the time I expected. Shuttle service was great too. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder
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Feb 09, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Mark, At Five Star Ford Lewisville, we want to make servicing your Ford as easy as possible. Thank you for acknowledging our service team and call us any time at 972-221-2900. We are here to address all of your automotive concerns. Best Regards, Kelly Blackwell, General Manager

February 08, 2023

I was greeted when I arrived. My service advisor was courteous, nowledgeable and reliable. The gentleman who returned my car opened the door, waited for me to get situated, and th More

by VJB
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 08, 2023

The Best of the Best by all means. Service Manager Paul Schrader is fantastic. Takes time to look your vehicle over well and advise without pressuring you. More

by lonnie.tatum2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Report | Print
Feb 09, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thanks so much, lonnie.tatum2 for recognizing Paul and the Five Star Ford Lewisville service department. Vehicle advice is always available at 972-221-2900. Don't hesitate to stay in touch with our staff. Take Care, Kelly Blackwell, General Manager

February 08, 2023

Professional and Friendly folk that definitely like what they do always a pleasure to visit and work with the team More

by sy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete York
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Feb 09, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, sy, for taking a moment to review your Five Star Ford Lewisville service appointment. When Pete and our techs can offer their knowledge, give them a call at 972-221-2900. We want you fully informed about your vehicle's care. Take Care, Kelly Blackwell, General Manager

February 07, 2023

As always my service experience with. Paul. Schroeder is excellent He goes above and beyond to be helpful More

by judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Report | Print
Feb 08, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Judy, for choosing Five Star Ford Lewisville. Paul is a wealth of knowledge and your questions are always welcome at 972-221-2900. We want to be your first call when you have vehicle concerns. Safe travels! Best Regards, Kelly Blackwell, General Manager

February 07, 2023

Let me know about things that hadn’t been Maintained when I bought my truck. More

by myryiah61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Myryiah61, Keeping you knowledgeable about your truck is our goal at Five Star Ford Lewisville. Thank you for the opportunity to help with the care of your Ford. Ron and our techs can be reached at 972-221-2900. Let us know when you need our knowledge. Safe travels, Kelly Blackwell, General Manager

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