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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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February 21, 2023

Service team was very courteous and friendly. They worked quickly to get my vehicle serviced and kept me updated on progress constantly. Great job! More

by rmclaugh4
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete York
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Feb 22, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Rmclaugh4, Thank you for recognizing the efforts of the Five Star Ford Lewisville service staff. Pete and his team welcome your questions anytime at 972-221-2900. Safe travels and we look forward to hearing from you in the future. Kind Regards, Kelly Blackwell, General Manager

February 21, 2023

Fast, efficient customer service… the folks at Five Star Ford of Lewisville always treat me well. More

by cdguess2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello cdguess2, It is great to hear about your Five Star Ford Lewisville service visit. When Ron and our techs can be of future help, we look forward to your call at 972-221-2900. Thank you for your business and review! Best Regards, Kelly Blackwell, General Manager

February 19, 2023

Ron service advisor was very helpful to us. Keep us informed. Definitely will be calling him soon to set up my next appt. More

by Nilzar1960agmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Nilzar1960agmail.com, Thank you for choosing the service center at Five Star Ford Lewisville. Ron and our techs want to hear from you at 972-221-2900 when you have vehicle concerns. Keeping you knowledgeable about your Ford is our goal. Best Regards, Kelly Blackwell, General Manager

February 17, 2023

Very considerate, professional, friendly and willing to make everything work out well for the customer More

by Dljones1105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie..Cheryl
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Feb 17, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Dljones1105, It is always great to hear from our satisfied Five Star Ford Lewisville service customers. Whenever you have care concerns, we want to hear from you at 972-221-2900. Safe travels and call on us anytime. Best Regards, Kelly Blackwell, General Manager

February 17, 2023

Ron was wonderful! He keep me updated as to the status of my repair. He got me in and out in a timely manner More

by Shannonfellwock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Shannon, for your great endorsement of Ron and the Five Star Ford Lewisville service department. Keeping you informed about your Ford's care is our priority. Any time you have maintenance or repair concerns, reach out to us at 972-221-2900. Enjoy safe travels. Best Regards, Kelly Blackwell, General Manager

February 16, 2023

Any time I have my vehicles service I go to this location. They are timely, accurate and friendly. More

by Tonyagc67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Annette Congrove, Paul Sears
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Feb 17, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Tonyagc67, The Five Star Ford Lewisville service staff will continue to focus on efficient customer and vehicle care! Thank you for your loyalty to our dealership. Your questions are always welcome at 972-221-2900. We want you safe and comfortable in your Ford. Take Care, Kelly Blackwell, General Manager

February 16, 2023

Advisors and managers are nice and responsive. It would have been nice if all parts were available the same day after receiving a letter saying the parts were available. It’s not a big deal though More

by ratingdealers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Collins
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Feb 17, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Ratingdealers, Thank you for your patience while we waited on the necessary parts to repair your Ford. Please stop by Five Star Ford Lewisville any time you need our vehicle advice. We hope to hear from you again at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

February 15, 2023

Great job. Thank you for the service and great experience. Fast and efficient thank you More

by doubledown37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete york, Paul Sears
Report | Print
Feb 16, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, doubledown37! We appreciate knowing your Five Star Ford Lewisville service went well. Paul, Pete, and our entire service team welcome questions between visits at 972-221-2900. Keeping you knowledgeable about your Honda is our goal. Take Care, Kelly Blackwell, General Manager

February 14, 2023

I had to deal with two other dealerships before I took my car to Sam Packs. They were both rude and useless. Everyone at Sam Packs was very friendly and helpful! More

by Benjamin.wood14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2023 -

Benjamin.wood14 responded

Great

Feb 15, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Welcome to Five Star Ford Lewisville, Benjamin! Helping you stay knowledgeable and comfortable with your Ford is a goal. Reach Ron and our service team any time at 972-221-2900. We hope to continue serving you. Thank you for your business and review, Kelly Blackwell, General Manager

February 13, 2023

Pete York did a fantastic job. He even personally brought my vehicle to me at the end of the day. Now that’s service! More

by B.Standridge
Recommend Dealer
Yes
Employees Worked With
Pete York
Report | Print
Feb 14, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello B. Standridge! It is good to know Pete and the Five Star Ford Lewisville service team took great care of your Ford's maintenance. We want to make vehicle service convenient and we look forward to your next call at 972-221-2900. Enjoy your travels and please stay in touch. Best Regards, Kelly Blackwell, General Manager

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