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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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February 28, 2023

Best service in town pete york always goes above and beyond. They are always on point. More

by peteyork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sue Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Amos Bowen, Paul Sears, Kelly Blackwell
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Mar 01, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, peteyork, for including so many of the Five Star Ford Lewisville staff in your recognition. Customer focus is a must at our dealership and we appreciate the opportunity to help with your automotive needs. Between visits, we welcome the chance to share our vehicle advice. Reach us any time with care concerns at 972-221-2900. Thanks again for choosing our dealership! Kind Regards, Kelly Blackwell, General Manager

February 27, 2023

Julie was great rep and very understanding. And they Gentlemen that assist us we we drop it off. They heard my concern and really work my vehicle and they service on was just amazing. We are ve More

by Criztina Reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Collins
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Feb 28, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Criztina, It is great to know Julie and the Five Star Ford Lewisville service team served you well. Expect informative visits every time you stop by. Reach Julie and our techs with care questions at 972-221-2900. We welcome the chance to help you. Thank you for your business and review, Kelly Blackwell, General Manager

February 26, 2023

The last several times we have used the service department they have kept us very informed More

by Jeff y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Jeff, for taking the time to recommend Ron and the Five Star Ford Lewisville service department. Sharing our vehicle knowledge to keep our customers informed about the care of their vehicles is a priority. Any time you have questions about your Ford, reach out to 972-221-2900. We are happy to help. Safe travels, Kelly Blackwell, General Manager

February 25, 2023

Great experience from beginning to end! Both sales team and service team have been excellent More

by Nik
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Collins
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Feb 26, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Nik, We appreciate knowing your Five Star Ford Lewisville service visit went so well. Our entire team focuses on customer satisfaction. When we can be of future assistance, reach out to 972-221-2900. Thank you for sharing your experience. Best Regards, Kelly Blackwell, General Manager

February 24, 2023

Dakota was great, very helpful and got me fixed up with same day service. I love the service at Five Star Lewisville. Always a great experience! More

by EricMowry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Hensley
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Feb 25, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello EricMowry, We appreciate knowing you found your Five Star Ford Lewisville service visit efficient. Between appointments, reach Dakota and our techs at 972-221-2900. We are here to keep you knowledgeable about your Ford. Thank you for sharing, Kelly Blackwell, General Manager

February 23, 2023

Greeted immediately upon arrival & assessment made in a timely manner. I needed a part & the parts attendant ordered it. I was contacted by phone & text message. Great service! More

by aletawhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
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Feb 24, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello aletawhite, Thank you so much for endorsing the Five Star Ford Lewisville service department. Mitch and our team welcome the chance to share vehicle knowledge. Call us any time at 972-221-2900. We are here to help you enjoy your Ford. Take Care, Kelly Blackwell, General Manager

February 23, 2023

Ron Romano go me in quickly and had my service done faster than I expected. Excellent service. More

by nzigon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, nzignon, for rating your Five Star Ford Lewisville service experience. Always expect attentive and informed visits. Reach Ron for future appointments at 972-221-2900. Safe travels and please stay in touch. Best Regards, Kelly Blackwell, General Manager

February 23, 2023

Great work thanks to Sam pack five star ford of lewisville. Luis deserves a raise More

by Isaac Bowen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sears
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Feb 24, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Isaac, It is great to hear your Five Star Ford Lewisville service went well. Expect great care from Paul and Luis every time you visit. We look forward to scheduling your future appointments at 972-221-2900. Thank you for your review and business. Sincerely, Kelly Blackwell, General Manager

February 22, 2023

I have had my F250 in for service a couple of times. Paul Sears took care of me and my vehicle far exceeded my expectations More

by danaeveritt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sears
Report | Print
Feb 23, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello danaeveritt, On behalf of Paul and the Five Star Ford Lewisville service team, thank you for your feedback and recommendation. Keeping you informed about your Ford's care is only a phone call away. Don't hesitate to call with repair or maintenance questions at 972-221-2900. Your driving comfort and safety are the goals. Best Regards, Kelly Blackwell, General Manager

February 22, 2023

Had mobile service at my home. It was awesome and I will ask for it again. More

by jeffgappinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota
Report | Print
Feb 23, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Jeff, Thank you so much for taking the time to share your review of Dakota and Five Star Ford Lewisville. It is great to hear you found our mobile service recommendable. We look forward to sending out our team again with your request at 972-221-2900. Kind Regards, Kelly Blackwell, General Manager

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