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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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April 23, 2024

Completed service rapidly and did what they said they would do. Hopefully fixed a lingering issue once and for all. More

by kstern01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, ksterno1, for recognizing Ron and the Five Star Ford Lewisville techs for their efforts to repair your Ford. If you have additional concerns, please call 972-221-2900. We are focused on 100% customer satisfaction. Sincerely, Andrea Ballard, General Manager

April 17, 2024

I really appreciate that they can come to my home to service my truck. I also love how they call to chat beforehand to make sure they bring the necessary parts. More

by JMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Apr 18, 2024 -

Sam Pack's Five Star Ford Lewisville responded

JMA, At Five Star Ford Lewisville, ensuring exceptional service is our utmost priority, and knowing that we've succeeded in meeting your expectations is the goal. We hope to have the opportunity to serve you with our mobile or onsite expertise in the future. Should you require any assistance whatsoever, please feel free to contact us at 972-221-2900. Thank you for your feedback and business. Sincerely, Andrea Ballard, General Manager

April 17, 2024

The service department has been nothing but amazing to me. My service advisor Ms Tracy was very kind and knowledgeable about what was going on with the work being done on my vehicle. I appreciate her and More

by Amber Medcafe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tracy Williams
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April 14, 2024

The only dealership that I use, especially the service department I never feel like I have been taken at 5 Star Lewisville More

by Gundog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Gundog, We are so grateful to have your trust and business at Five Star Ford Lewisville. Ron is a very knowledgeable advisor and between visits don't hesitate to call 972-221-2900 with vehicle concerns. We are here to share our advice and help you enjoy your Ford. Thank you for sharing! Best regards, Andrea Ballard, General Manager

April 13, 2024

Best service experience I’ve ever had. The complimentary shuttle was great since I’m not from the area and am here alone. More

by christybarrett05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Williams
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Apr 14, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Christy, Thank you for your business and rating your Five Star Ford Lewisville experience. Customer-focus is the goal and we are grateful for the opportunity to help with your auto care. Reach Tracy and our techs at 972-221-2900 when you have future needs. We will happy to see you again. Best regards, Andrea Ballard, General Manager

April 12, 2024

Chris my service person spent time with me explaining what needed to be taken care today. He also explained what services needed to be provided in future. More

by margaretcmetcalf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Janecek
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Apr 13, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Margaret, for choosing Five Star Ford Lewisville for your vehicle care. Chris and our techs welcome questions any time at 972-221-2900. We want to share our advice when you need it. Safe travels. Take care, Andrea Ballard, General Manager

April 11, 2024

I showed up without an appointment desperately needing an oil change and tire rotation. Craig introduced himself and took care of EVERYTHING! He even recommended due to my driving habits, BG formulated p More

by Ty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moses Medina, Craig Stanford
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Apr 12, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Ty, We appreciate receiving your endorsement of Five Star Ford Lewisville. Our service team wants the best for our customers and we hope you count on us again. Reach Craig and our techs at 972-221-2900 any time you have maintenance or repair concerns. Thank you, Andrea Ballard, General Manager

April 11, 2024

Went in the 5 star for my first service and a couple recall minor issues ...Chris in Service was great . professional. Competent and delivered as promised... Very very pleased .. oh also saw Maddi my sa More

by bowen_00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Northington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moses Medina, Chris Janecek
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Apr 11, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Bowen_00, We're excited to hear about your positive experience at Five Star Ford Lewisville! Chris is a real pro, and we're glad he could address your needs effectively. We appreciate your support and look forward to assisting you again in the future, possibly with Maddi for your next purchase! Call for advice any time to 972-221-2900. It will be great to hear from you again. Thank you, Andrea Ballard, General Manager

April 11, 2024

Easy scheduling and great communication they gave me a ride home and back and friendly. More

by Walmar8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Walmar8, It's great to hear that scheduling service was easy and that you had a positive experience at Five Star Ford Lewisville. Excellent customer service is always our goal. We are committed to efficient services, so we hope to hear from you again at 972-221-2900. Thank you for taking the time to share. Best regards, Andrea Ballard, General Manager

April 11, 2024

Randy stayed composed and professional even with my numerous questions and concerns. It took Longer than I wanted, but expected it. More

by Art Abraham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
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Apr 11, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Art, for recognizing Randy and Five Star Ford Lewisville. Whenever you need answers to your questions, we want to hear from you at 972-221-2900. Helping you understand your vehicle is the goal. Best regards, Andrea Ballard, General Manager

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