Sam Pack's Five Star Ford Lewisville - Service Center

Dealing with car dealers isn’t my favorite thing. However, the reps were pleasant and kept me in the loop. I didn’t feel pressured or pushed into extra services. My car was ready by the estimated tim However, the reps were pleasant and kept me in the loop. I didn’t feel pressured or pushed into extra services. My car was ready by the estimated time. Ron kept me informed by text. I was pleasantly surprised at how easy the entire process went. More

Very professional. Ron Romano did a great job explaining what I needed done and helping through the process. Ron Romano did a great job explaining what I needed done and helping through the process. More

Only trust this dealership. It's nice when they know you by name/face. Love the text updates too from the actual guy/girl you're working with. It's nice when they know you by name/face. Love the text updates too from the actual guy/girl you're working with. More

Sam pack delivers outstanding service as always. Ron Romano was outstanding as our advisor. He kept us informed and always returned calls quickly. We have bought, and had serviced at the dealership Ron Romano was outstanding as our advisor. He kept us informed and always returned calls quickly. We have bought, and had serviced at the dealership, over 13 cars thru the years. Or kids are the second generation to happily do the same as they each bought their first cars there. The people and experience is what keeps us coming back. More

Pete, my service tech, was efficient, polite, and friendly. I needed to be out in an hour and the guy who did my tires worked hard to meet that goal. I couldn't be happier...I generally don't go t friendly. I needed to be out in an hour and the guy who did my tires worked hard to meet that goal. I couldn't be happier...I generally don't go to dealers for service because it always seems to take so long but with this experience I will certainly try again...my thanks More

Five Star Ford & Zach have been exceptional the many times I have had my truck there. Great communication on status and great results. times I have had my truck there. Great communication on status and great results. More

Great mobile service. Very convenient and easy to use. I also loved that it was the same price as taking it into the dealership. Will definitely do again! Very convenient and easy to use. I also loved that it was the same price as taking it into the dealership. Will definitely do again! More

Sam Pack's Five Star Ford Lewisville has always given the best customer service to me from the time we purchased my car three years ago to today, but now they are even better. I am very impressed with their best customer service to me from the time we purchased my car three years ago to today, but now they are even better. I am very impressed with their new valet service. I work from home and they picked up my car and delivered back to me same day without disrupting my workday. Pete was my service representative. He not only kept me informed and asked my preference on service options, but went above and beyond when he had to order my replacement tires and get them on and my car back to me same day. He really put out extra effort to get everything coordinated. Very much appreciated!!! Everyone was super great to me, and me being a widow just since Aug. 2021 gave me great comfort and appreciation of them taking such good care of servicing my car and keeping me safe on the road for another year. More

5 stars because the work was done well even if it took much longer than expected. Ride home was provided and return offered. much longer than expected. Ride home was provided and return offered. More