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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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March 18, 2023

Lewisville dealership services been great vs Carrollton dealership. They provided convenient choices of services such as mobile/delivery services at my residence and price is reasonable especially with cou More

by Fedaszs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Math
Mar 19, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Fedasza, Thank you for recognizing Matt, Chuck, and the Five Star Ford Lewisville service department. We want to make servicing your Ford convenient. When you have questions about your vehicle, reach us again at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

March 18, 2023

Great job in helping me keep our 21 year old Excursion on the road! We’re at 361,000 and we trust three generations of family members to safely travel on long road trips More

by Navytxag84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Navytxag84, for choosing Five Star Ford Lewisville for the care of your Excursion. Zack and our service team continue to be available for your questions at 972-221-2900. We are here to address all of your vehicle needs. Take Care, Kelly Blackwell, General Manager

March 18, 2023

Everyone from sales to service are very professional and go above and beyond to deliver an exceptional customer experience! More

by jose_gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kameron Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Collins- Service Dept.- 5 stars
Mar 19, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Jose, Customer experience is a priority at Five Star Ford Lewisville. Whether you need future service or another vehicle, we hope to hear from you at 972-221-2900. Safe travels and thanks for recognizing our staff. Sincerely, Kelly Blackwell, General Manager

March 17, 2023

I appreciate all Ron does for me and taking care of everything and keeping me updated. More

by Jcox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Jcox responded

Great customer service!

March 17, 2023

The advisor, Ron, is always great to work with and explains everything very well; friendly and efficient More

by Lsray4us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Lsray4us, for choosing Five Star Ford Lewisville. Ron is a great source of knowledge and your questions are always welcome at 972-221-2900. Enjoy your Ford! Best Regards, Kelly Blackwell, General Manager

March 16, 2023

I have been servicing my vehicle since past 2 years and Zach has been the best associate that I have worked with. Fabulous service!! More

by SS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Sam Pack's Five Star Ford Lewisville responded

SS, Your loyalty to Zack and Five Star Ford Lewisville is greatly appreciated. We hope you count on us again. Reach out to 972-221-2900 any time you need vehicle advice. We are here to help in any way we can. Thank you, Kelly Blackwell, General Manager

March 16, 2023

Thank you Paul for your exemplary & first class customer service, i value your courtesy to go above & beyond . Sam 214-557-9508 More

by Syounesdfw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service technician was a woman by the name of Julie bad service with poor communication skills .
Mar 18, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Syounesdfw, for the opportunity to help you and we hope you will count on us again. Customer satisfaction continues to be a priority at Five Star Ford Lewisville. Please reach Paul or me at 972-221-2900 anytime. We assure you we value you and your business. Sincerely, Kelly Blackwell, General Manager

March 15, 2023

Very professional, courteous & prompt. A ok on my book if you know what I mean More

by mmrutherford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Suzanne service advisor
Mar 16, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Mmrutherford, We are excited to be A-Ok in your book! Sharing our knowledge to help you enjoy your Ford is the goal. Stop by Five Star Ford Lewisville or call our team at 972-221-2900 when we can offer our advice. Thank you for your kind words and endorsement. Sincerely, Kelly Blackwell, General Manager

Mar 16, 2023 -

mmrutherford responded

Thank You for professional staff for à pleasant service experience. I will keep your dealership in mind for my next vehicle purchase Mike Rutherford La Veta Colorado

March 15, 2023

Great dealership. Best Ford dealership for maintenance in this area. Zach is the best service advisor I have known. More

by sincerbeaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, sincerbeaux, for taking the time to endorse Zack and the Five Star Ford Lewisville service center. We hope you count on us again. Let us know when your Ford needs future care at 972-221-2900. We will be more than happy to help. Take Care, Kelly Blackwell, General Manager

March 14, 2023

Easy pickup and delivery of washed vehicle, however do not know why info needed for loaner vehicle if not being offered. More

by Jkuhns8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Jkuhns8, for recognizing Zack and Five Star Ford Lewisville. Your feedback is appreciated regarding the loaner and we hope you count on us again. Reach us at 972-221-2900. Safe travels and please stay in touch. Best Regards, Kelly Blackwell, General Manager

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