Sam Pack's Five Star Ford Lewisville - Service Center

Zach Nixon took great care of my vehicle which is approaching 100K. Great communication and customer service. I have always had a great experience servicing my vehicle here at Five Star Ford of Lewis approaching 100K. Great communication and customer service. I have always had a great experience servicing my vehicle here at Five Star Ford of Lewisville. More

Had the front differential inspected and replaced on our 2016 F-150. Very pleased with service advisor Ron Romano. He kept us informed and answered our questions immediately. Picking the pickup up was flawl 2016 F-150. Very pleased with service advisor Ron Romano. He kept us informed and answered our questions immediately. Picking the pickup up was flawless. We are extremely pleased. More

Always great customer service, prompt turn around and my service advisor Ron Romano is great to work with!! service advisor Ron Romano is great to work with!! More

I tried the mobile service for the first time. It was super convenient. The tech called me before he arrived to let me know he was on his way, the entire process took about 30 minutes, and it was It was super convenient. The tech called me before he arrived to let me know he was on his way, the entire process took about 30 minutes, and it was entirely on the street in front of my house. More

Ron Romano, my service writer called me and kept me updated, especially when parts didn't arrive as expected. Arrangements were made, when it appeared that my F150 was going to be in the shop longer th updated, especially when parts didn't arrive as expected. Arrangements were made, when it appeared that my F150 was going to be in the shop longer than expected. He worked with the extended warranty company and got multiple repairs done in a single visit. It's a Ford F150, so it wasn't anything major. My only suggestion would be to return my vehicle, while parts are on order, considering the length of time it takes to get some items. More

This my first experience with your mobile service and I will use this offering again. The service man was very courteous and thorough he performed the work in less time than I expected. will use this offering again. The service man was very courteous and thorough he performed the work in less time than I expected. More

Susan Mosqueda was my service adviser. The purpose of my service was a recall and replacement of a transmission part and A multi point inspection She was very helpful and explained wha The purpose of my service was a recall and replacement of a transmission part and A multi point inspection She was very helpful and explained what items were checked. I’m very happy with service I received More

Found a part that was on back order at another dealer and had it installed 2 days later - appreciated. had it installed 2 days later - appreciated. More

I am very satisfied with the service I received. . please always go to them… they will take care of you.. the staff are so professional and help you in anyway.. thank you all so much . please always go to them… they will take care of you.. the staff are so professional and help you in anyway.. thank you all so much More

Mathew did a great job Friendly and professional service Was quick and very thorough Like the mobile service and will use it again. service Was quick and very thorough Like the mobile service and will use it again. More