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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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March 31, 2023

Zach Nixon took great care of my vehicle which is approaching 100K. Great communication and customer service. I have always had a great experience servicing my vehicle here at Five Star Ford of Lewis More

by fgm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Fgm, On behalf of Zack and the Five Star Ford Lewisville service team, thank you for your high marks. Communication is important and we welcome questions any time at 972-221-2900. Safe travels and we hope you call on us again. Best Regards, Kelly Blackwell, General Manager

March 31, 2023

Had the front differential inspected and replaced on our 2016 F-150. Very pleased with service advisor Ron Romano. He kept us informed and answered our questions immediately. Picking the pickup up was flawl More

by PaulV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Paul, for rating your Five Star Ford Lewisville service visit. When Ron and our techs can offer future advice, give us a call at 972-221-2900. We want you knowledgeable about your Ford. Take Care, Kelly Blackwell, General Manager

Apr 01, 2023 -

PaulV responded

Thanks for your response. I will put your number on speed dial.

March 31, 2023

Always great customer service, prompt turn around and my service advisor Ron Romano is great to work with!! More

by Tweety8899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Tweety8899, We always appreciate hearing from our Five Star Ford Lewisville customers. Thank you for endorsing Ron and our service department. Call on us again at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

March 30, 2023

I tried the mobile service for the first time. It was super convenient. The tech called me before he arrived to let me know he was on his way, the entire process took about 30 minutes, and it was More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Ben, for trying out our Five Star Ford Lewisville mobile services. We do our best to make vehicle care convenient. When you need quick service again, call on Zack and our team at 972-221-2900. Safe travels, Kelly Blackwell, General Manager

March 30, 2023

Ron Romano, my service writer called me and kept me updated, especially when parts didn't arrive as expected. Arrangements were made, when it appeared that my F150 was going to be in the shop longer th More

by C Wesson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello C Wesson, On behalf of Ron and the entire Five Star Ford Lewisville service team, thank you so much for your great feedback. We are here to help you stay knowledgeable about your F-150. Count on our advice any time at 972-221-2900. We appreciate you and your business. Take Care, Kelly Blackwell, General Manager

March 30, 2023

This my first experience with your mobile service and I will use this offering again. The service man was very courteous and thorough he performed the work in less time than I expected. More

by Ronlentz
Recommend Dealer
Yes
Employees Worked With
Ron Romano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cynthia
Mar 31, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Ronlentz, Thanks for choosing Five Star Ford Lewisville's mobile service. It is great to know you were satisfied with our personal services. In the future, when we can assist you at your home or office, reach us at 972-221-2900. We will gladly schedule a convenient visit with you. Best Regards, Kelly Blackwell, General Manager

March 30, 2023

Susan Mosqueda was my service adviser. The purpose of my service was a recall and replacement of a transmission part and A multi point inspection She was very helpful and explained wha More

by ARDELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susana Mosqueda
Mar 31, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello ARDELLE, Thank you for taking the time to endorse Susana and Five Star Ford Lewisville. When you have future questions about your Ford, we hope to be your first call at 972-221-2900. We are here to keep you informed and comfortable in your vehicle. Take Care, Kelly Blackwell, General Manager

March 29, 2023

Found a part that was on back order at another dealer and had it installed 2 days later - appreciated. More

by ABrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department- Julie Collins
Mar 30, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, ABrown, for taking the time to review your Five Star Ford Lewisville service visit. Customer satisfaction is a huge priority and Julie and our staff remain available at 972-221-2900. Call on us any time you need our Ford advice. Take Care, Kelly Blackwell, General Manager

March 28, 2023

I am very satisfied with the service I received. . please always go to them… they will take care of you.. the staff are so professional and help you in anyway.. thank you all so much More

by Elizabeth Clewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Lee , Paul Schroeder, Justin Compton, Patsy Dowdy, Daryn Harkins, Hunter Liggett, Paul Sears
Mar 28, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Elizabeth, Thank you so much for endorsing Five Star Ford Lewisville and the many staff members. We are grateful to be your auto center. It will be great to hear from you at 972-221-2900 to let us know when we will see you again. Your kind words and loyalty are appreciated. Sincerely, Kelly Blackwell, General Manager

March 28, 2023

Mathew did a great job Friendly and professional service Was quick and very thorough Like the mobile service and will use it again. More

by wwnickels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Mar 28, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Wwnickels, Thank you for recognizing Matthew and the Five Star Ford Lewisville service center. It is great to know you found our mobile services convenient and we look forward to hearing from you again at 972-221-2900. Safe travels, Kelly Blackwell, General Manager

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