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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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April 14, 2023

Julie, my service manager was excellent, she kept me informed on what was going on with my truck. More

by fvalenzuela59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie collins
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Apr 15, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello fvalenzuela59, We appreciate you at the Five Star Ford Lewisville service center. When you need Julie's advice on future vehicle care, don't hesitate to call 972-221-2900. We want you knowledgeable about your truck. Thank you, Kelly Blackwell, General Manager

April 14, 2023

Todo estuvo bien el servicio me gustó y gracias por todo el servicio y la personal que me atendido More

by roquecruz809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Gracias, roquecruz809, por confiar en el equipo de servicio Five Star Ford Lewisville. Cuando tenga inquietudes sobre el vehículo en el futuro, asegúrese de llamarnos al 972-221-2900. Estaremos listos para ayudar. Cuídate, Kelly Blackwell, Gerente General

April 14, 2023

I really enjoy the service here. The only place that I trust my truck with. Zach is the man! More

by Rafael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Sears
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Apr 15, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Rafael, Thank you for trusting in Zack and the Five Star Ford Lewisville service team. Keeping your truck in great condition is the goal. Call on us again at 972-221-2900. We are here for you. Safe travels, Kelly Blackwell, General Manager

April 13, 2023

Zach is an exemplary employee and the reason we keep coming back to this dealership More

by Dan King
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Mr. King, We agree that Zack is a great Five Star Ford Lewisville representative. His customer focus is always on point. Thank you for recognizing his efforts and we hope you call on him and our service team again at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

April 13, 2023

Very pleased. Went in for recall. Prompt and great service! Excellent shuttle service! Back again! More

by Emi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susana and your shuttle driver
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Apr 13, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Emi, We appreciate you and your business at Five Star Ford Lewisville. Thank you for recognizing Zack and our service team. Between visits, let us know if you need our vehicle advice at 972-221-2900. Safe travels and thanks again, Kelly Blackwell, General Manager

April 12, 2023

Always a great experience getting my truck serviced. Staff keeps me informed throughout the entire process!! More

by leemcfaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 12, 2023

I was away from Sam Pack 5 Star Lewisville for a few years but now I am back to stay. It's true, you don't know what you've got until you really need it. Everything was handled perfectly. Zack Nixon is More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2023 -

Jerry responded

It's all true!!!

April 11, 2023

Service was prompt, professional, and proficient! Five Star Ford is my preferred Ford Dealer. Thank you for the outstanding staff and service. More

by KristalandTrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Olivarez,
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Apr 12, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello KristaandTrey, We always appreciate hearing from our satisfied Five Star Ford Lewisville guests. Thank you for recognizing Cynthia and the service department. We hope you count on us again. Reach out to 972-221-2900 when you have future vehicle needs. Sincerely, Kelly Blackwell, General Manager

April 10, 2023

My service rep was amazing. First time at your location. I will return. Thank you for the experience More

by Tricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Tricia, for taking a moment to rate your Five Star Ford Lewisville service visit with Zack. We are excited to welcome you to our dealership and we hope you count on us again. When you have future vehicle care needs, we want to hear from you at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

April 10, 2023

I was very impressed with 5 Star Ford. They were prompt, friendly and professional. They also took great care of my vehicle. I will continue to use 5 Star Ford to service my vehicle and wi More

by Kaylat10
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Kaylat10, We appreciate you at Five Star Ford Lewisville and we want you knowledgeable about the care of your Ford. Reach Zack and our techs at 972-221-2900 whenever you have vehicle concerns. Thank you for your high marks and business. We look forward to hearing from you again. Best Regards, Kelly Blackwell, General Manager

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