Back

Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

Sort by
April 30, 2024

My 2013 Ford Taurus was taken to Five Star Ford, Lewisvilledue to the water pump going out. Zach in the service department was the gentleman that I was in communication with while my Ford was being More

by amyroznosky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Nixon
Apr 30, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Amy, This endorsement of Zack and the Five Star Ford Lewisville service center is appreciated. When you have concerns with your Taurus, don't hesitate to call 972-221-2900. Our team will be ready to address your questions. Thank you for your business and feedback. Sincerely, Andrea Ballard, General Manager

April 30, 2024

Great service. Took my vehicle on time. Finished on time. Communicated what was done as well as what could be needed in future. Washed and out the door More

by Sboose24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Owen
May 01, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Sboose24, Thank you for choosing Five Star Ford Lewisville for your vehicle care. Keeping you knowledgeable about your Ford is important to us. Reach out to 972-221-2900 whenever you need advice. Safe travels, Andrea Ballard, General Manager

April 30, 2024

Customer service was Great! But I would have liked all the air in tires same… More

by texasmoonl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Janecek
May 01, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Texasmoonl, We appreciate your feedback. When it is convenient, please stop by and we will gladly check the air pressure in your tires. Your complete satisfaction is the goal at Five Star Ford Lewisville. If you have further notes to share, don't hesitate to reach me at 972-221-2900. Sincerely, Andrea Ballard, General Manager

April 29, 2024

Have been going Sam Pack Lewisville for 15 years, alway consistent service and great attitudes. Will keep coming back! More

by keithdrake365@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Ingalls Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Diamond, Randy Owen
Apr 30, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Keith, It is always our pleasure to serve you at Five Star Ford Lewisville. When you need advice from our advisors and techs, please give a call to 972-221-2900. We look forward to keeping you knowledgeable about your Ford. Thank you for your kind endorsement and support. Take care, Andrea Ballard, General Manager

April 27, 2024

Anthony did a wonderful job servicing my F150. They have always taken great care of me and my vehicles over the years. More

by Sean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Jonhson
Apr 28, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Sean, for visiting Five Star Ford Lewisville for your truck's care. Between visits, Anthony and our service team welcome your questions at 972-221-2900. Let us know when you have questions about your F-150. We are here to offer advice. Take care, Andrea Ballard, General Manager

April 26, 2024

Great customer service from Zack Nixon and he kept me informed of all the work that need it to be done on my truck. And everyone Wes super friendly when I arrived. More

by Moragajr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Moragajr1, Your endorsement of Zack and Five Star Ford Lewisville is greatly appreciate. Any time you need advice regarding your truck, call 972-221-2900. We look forward to keeping you safely on the roads. Thank you, Andrea Ballard, General Manager

April 25, 2024

Ron Romano is always the best to keep my vehicle in good shape thanks thanks 5* Ford of Lewisville Carlos Sique More

by Csrlosique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Carlos, Thank you so much for recognizing Ron and the Five Star Ford Lewisville service center. Customer satisfaction and efficient services are the goals. We are here to share our Ford knowledge, so don't hesitate to call 972-221-2900 when you need advice. Safe travels, Andrea Ballard, General Manager

April 25, 2024

Great customer service and service done on my vehicle. Zach was very helpful and kept me updated on the status on my vehicle More

by Danielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Danielle, for taking the time to endorse Zack and the Five Star Ford Lewisville service team. Keeping you knowledgeable about your Ford is important. Between visits, call 972-221-2900 if you have questions. Thanks again, Andrea Ballard, General Manager

April 24, 2024

Great experience and very positive. The team communicated regularly with me and I really appreciated the shuttle service More

by Faron.d.barrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Faron.d.barrett, Thank you so much for endorsing the Five Star Ford Lewisville service department. We find communication is the key to helping our customers with their vehicle care knowledge and decisions. Call Tracy and our techs for advice any time at 972-221-2900. We look forward to helping you again. Take care, Andrea Ballard, General Manager

April 24, 2024

Sam Pack's Five Star Ford of Lewisville sent someone out to my house to service my car. As a single mom who works from home, this meant not only good service, but that I could keep working through my car se More

by Melissafair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Johnson
Apr 24, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Melissa, We are grateful for the opportunity to help you. Thank you for recognizing Anthony and our mobile services at Five Star Ford Lewisville. Call us any time at 972-221-2900. Best regards, Andrea Ballard, General Manager