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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,134 Reviews
Call Service Center (469) 470-4938

1,134 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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May 25, 2023

Katlin Wright was a terrific service rep- efficient and kind. Roberto made the shuttle service very easy, delivering me and later my inspected and repaired Focus safely home. Kudos to 5⭐️ Sam Pack Ford of More

by Meg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Wright, Roberto
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May 25, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Meg, We are grateful to have had the opportunity to help you enjoy your Focus. Your loyalty means a lot to our service team and we look forward to seeing you again at Five Star Ford Lewisville. Call on us any time at 972-221-2900. Thank you for your continued business and kind words. Best Regards, Kelly Blackwell, General Manager

May 24, 2023

I have bought 3 vehicles there. The service department employees are always are very nice and helpful.I always feel that they care about you and want to get the problem or service do More

by jonpowell72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie should have her picture up here by now
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May 25, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Jon, The Five Star Ford Lewisville service team appreciates knowing they served you well. Thank you for rating your visit and we hope you call us again at 972-221-2900. Safe travels! Best Regards, Kelly Blackwell, General Manager

May 23, 2023

Always friendly and timely service. Every time I need any kind of service I don’t hesitate to bring it to 5 star ford. More

by Eddie153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlin
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May 24, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Eddie153, We always appreciate seeing you in the Five Star Ford Lewisville service center. Thank you for rating our dealership and sharing your recommendation. When we can address future care needs, reach us at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

May 22, 2023

Sam Pack Five Star Ford Lewis has always provided great customer service and excellent maintenance! More

by B737NG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello B737MG, Thank you for your high marks for Zack and Five Star Ford Lewisville. We are grateful for the chance to help with the care of your Ford. Any time you have vehicle concerns, we hope to hear from you at 972-221-2900. We are here to help with all of your automotive needs. Take Care, Kelly Blackwell, General Manager

May 22, 2023

Wonderful customer service and were very prompt with handling my service request. Thank you Sam Pack's Five Star Ford of Lewisville, TX. More

by MrGarza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sears
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May 23, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello MrGarza, We appreciate helping you at Five Star Ford Lewisville! Thank you for recognizing Paul and our service center. Call on us anytime you have maintenance concerns at 972-221-2900. We are here for you! Thanks again, Kelly Blackwell, General Manager

May 20, 2023

I have been a customer for over 8 years and love this dealership especially my service advisor Zack Mixon. More

by tia_duncan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Tia, We value the opportunity to welcome you to Five Star Ford Lewisville. Thank you for your loyalty to Zack and our service center. Between visits, don't hesitate to call 972-221-2900 with questions. Safe travels, Kelly Blackwell, General Manager

May 21, 2023 -

tia_duncan responded

Thanks Kelly will do!

May 20, 2023

Technician was very knowledgeable and informative. Explained what he was doing as he was working on the car More

by Fresh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile service technician
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May 21, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Fresh, for taking the time to review your Five Star Ford Lewisville visit. When our mobile service techs can provide future care needs, please give us a call at 972-221-2900. We will continue to do our best to make maintaining your Ford easy. Thanks again, Kelly Blackwell, General Manager

May 19, 2023

Quick, reliable service. Tracy was professional and courteous. The pickup and drop off service made the experience very convenient. More

by BoyMom2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Williams
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May 20, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello BoyMom2, Your high marks for Tracy and the Five Star Ford Lewisville service department are greatly appreciated. Any time you need our vehicle advice or help, call 972-221-2900. We are always happy to help. Safe travels and thank you for your review. Sincerely, Kelly Blackwell, General Manager

May 19, 2023

Thank you I’ll very much I appreciate your effort to take care of the problem on my vehicle, and to take the extra time to keep me informed of the progress you’ve made. Thank you. More

by tractor4235@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello and thank you for taking the time to rate your Five Star Ford Lewisville service experience. Reach Zack and our techs any time at 972-221-2900. Let us know how we can help you enjoy your Ford. Best Regards, Kelly Blackwell, General Manager

May 18, 2023

Ron is an excellent example of how to treat people on the phone. He kept me completely informed at all times. He is a 10 star employee. I will be back for any work on my Ford Fiesta. I am 💯 per cent pl More

by MCG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, MCG, for your glowing feedback and endorsement of Ron and Five Star Ford Lewisville. Any time you need advice about your Fiesta, give Ron and our techs a call at 972-221-2900. Safe travels and we look forward to hearing from you again. Best Regards, Kelly Blackwell, General Manager

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