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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,134 Reviews
Call Service Center (469) 470-4938

1,134 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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June 03, 2023

My service experiences here have always been good. We live 45 minutes away and Zach made the process of bringing our vehicle in quick and simple. Gave me daily updates until the work was finished. Muc More

by finhead9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Blackwell
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Jun 05, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello finhead9, Receiving high marks and positive comments from satisfied customers like yourself is incredibly rewarding and a testament to the hard work and commitment the Five Star Ford Lewisville team puts into delivering a satisfying experience. Your words of appreciation motivate us to continuously raise the bar and maintain the highest service standards. Call on our service staff any time at 972-221-2900. Thank you, Kelly Blackwell, General Manager

Jun 06, 2023 -

finhead9 responded

I know many people are quick to leave negative reviews but less likely to be positive so its my pleasure to do so. My family has bought or leased 10+ vehicles there, most through Michael B. (the ONLY salesperson I have asked for more than once). Tom A. solved a big issue I had last year while buying my Ranger. Finance is always low-key, options presented but not pushed. I've seen the GM change here a few times but the current operation is fantastic, great communication. Keep it up! Russ M.

June 01, 2023

They’re very friendly and the service is very good and efficient. Thank you all More

by magdalena martinex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Magdalena, On behalf of Zack and the Five Star Ford Lewisville service team, thank you for the high marks! If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to us at 972-221-2900. We're always here to lend a helping hand. Safe travels! Best Regards, Kelly Blackwell, General Manager

May 31, 2023

Brought my truck back to the place we purchased it because I trust 5 Star Ford. I’m visiting from out of state and needed minor repairs and 5 Star Ford still had all our records of original purchase a More

by hdmomma54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susana Mosqueda
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Jun 01, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello hdmomma54, Thank you for choosing Five Star Ford Lewisville's service center for your automotive needs. We truly appreciate your trust and confidence in our team to take care of your vehicle. We strive to provide exceptional service and ensure that our customers receive the highest level of care. Reach Susana and our skilled technicians at 972-221-2900 when you need our advice. Take Care, Kelly Blackwell, General Manager

May 31, 2023

Sam Pack's Five Star Ford has been my choice for serving my cars for more than 20 years. The staff is personable and professional. Thank you! More

by Connie53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service employee
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Jun 01, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Connie53, Thank you so much for your kind words and endorsement of Five Star Ford Lewisville. We greatly appreciate your trust in us and are thrilled to hear that you had a positive experience in our service center. Your satisfaction is our top priority, and it means the world to us that you continue to choose our dealership. We look forward to hearing from you again at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

May 30, 2023

Great job of service by Zach & the Team at Sam Pack. This is my 5th truck from the dealership. They always deliver the truck I want & keep it running great with service. More

by dennylindaiker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Denny, for taking the time to acknowledge Zack and Five Star Ford Lewisville. When you have questions about your truck, reach our service team at 972-221-2900. We look forward to helping you enjoy your Ford for years to come. Take Care, Kelly Blackwell, General Manager

May 30, 2023

Ron Romero was the gentleman that helped me. I couldn’t ask for a better person to take care of my needs. Very informative and professional. More

by Angiemo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Angiemo1, for choosing Five Star Ford Lewisville. If there's anything else we can assist you with or if you have any further feedback or questions, please don't hesitate to reach out to us at 972-221-2900. We're always here to help and ready to provide you with the same outstanding service in the future. Safe travels, Kelly Blackwell, General Manager

May 30, 2023

Great people and super communicative and willing to go above and beyond. Great experience with Ron and the team! More

by Martin P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Martin, Your feedback means a lot to us at Five Star Ford Lewisville, and it motivates us to keep delivering outstanding customer service and quality products. If there is anything else we can assist you with in the future, please don't hesitate to reach out at 972-221-2900. We are always here to help. Thank you for your review and business. Sincerely, Kelly Blackwell, General Manager

May 29, 2023

Katlin Wright was phenomenal in making me feel like a welcome customer a smile on her face. Thank you Katlin More

by barb40rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylin Wright
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May 30, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello barb40rose, The Five Star Ford Lewisville team works diligently to provide exceptional service and ensure that our customers feel valued and satisfied. It's wonderful to know that Kaitlin met your expectations and made your service a positive experience. Call on us again at 972-221-2900. Thank you, Kelly Blackwell, General Manager

May 27, 2023

Excellent service and! We were kept up to date on the progress of our vehicles! Zack is a tremendous asset to your company! More

by Jim Lawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Jim, Your kind words mean a lot to all of us at Five Star Ford Lewisville and will be shared with Zack and our team members. We take great pride in delivering exceptional customer service, and your feedback serves as a tremendous motivation for us to continue providing the best experience possible. Thank you for taking the time to recognize Zack. Sincerely, Kelly Blackwell, General Manager

May 27, 2023

Zach is the best! Always makes sure my request and work is done a timely manner. Keeps me informed of status. Great service! More

by katie.garland16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Katie, At Five Star Ford Lewisville, we strive to create a welcoming and satisfying environment for all our customers, and we are delighted that we were able to meet your expectations. Whenever you need Zack's knowledge, call 972-221-2900. It's truly rewarding to know that you left our dealership with a smile on your face. Thank you for sharing, Kelly Blackwell, General Manager

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