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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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June 24, 2023

Came in for a recall fix. Was able to schedule ahead time and done in a timely manner. Good communication. More

by Christian Pinon
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Carina
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Jun 25, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Christian, At Five Star Ford Lewisville, we strive to provide exceptional service and make every customer feel valued. It is good to know that we met your expectations. We believe in going the extra mile to ensure our customers are comfortable and knowledgeable about their vehicles. Call on us again at 972-221-2900. Thank you for your business and review, Kelly Blackwell, General Manager

June 24, 2023

Ron is always a great service manager to work with; I only use him. Great customer service and knowledgeable. More

by Irish52
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Irish52, Thank you for recognizing Ron and the Five Star Ford Lewisville service department. We have an incredible team of professionals who are dedicated to delivering outstanding customer service, and they will be delighted to hear about your satisfaction. If you have any further questions or need assistance, please don't hesitate to contact Ron and our techs at 972-221-2900. We are always here to help. Best Regards, Kelly Blackwell, General Manager

June 21, 2023

Fantastic! Wonderful service from my advisor and tech. Highly recommend and will continue to have my vehicles serviced by this dealership. More

by Maddied
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Maddied, for being a valued Five Star Ford Lewisville customer. Should you have any further questions or require any assistance, please do not hesitate to contact us at 972-221-2900. We are here to help and will gladly go the extra mile to ensure your satisfaction. Best Regards, Kelly Blackwell, General Manager

June 21, 2023

They offer me the home delivery option and thats a really good service. I didn't have to wait int the lobby instead i waited in the comfort of my home. More

by Seidy_herrera
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jo won and Katlin Wright
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Jun 22, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Seidy_herrera, Thank you for choosing Five Star Ford Lewisville and for taking the time to share your positive experience with others. We genuinely appreciate your support, and we look forward to serving you in the future. Call on us at 972-221-2900 any time you need our vehicle advice. Sincerely, Kelly Blackwell, General Manager

June 13, 2023

Ron Romano is a great customer service agent. He was very friendly, explained the service needed in a easy to understand way. He provided a very complete quote and he offered transportation and p More

by Francisco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Francisco, Thank you for your kind words and for choosing Five Star Ford Lewisville. Your support is truly valued, and we are honored to have had the opportunity to serve you. Ron and our techs are always available for your questions at 972-221-2900. Thanks again, Kelly Blackwell, General Manager

June 10, 2023

Prompt, Zach was polite and informing. . Service was quick! The car was protected from stains More

by Ljhall03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Ljhall03, We strive to provide exceptional service to every Five Star Ford Lewisville customer, and knowing that we've met or exceeded your expectations brings us immense satisfaction. Continue to reach Zack and our service team at 972-221-2900. We are here to help you enjoy your car. Thank you, Kelly Blackwell, General Manager

June 10, 2023

Zack is always great. He cares about your needs. He keeps you informed about your vehicle. More

by mikeskyking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello mikeskyking, Thank you for your kind words and for being a part of the Five Star Ford Lewisville family. We look forward to serving you in the future and exceeding your expectations once again. Reach Zack and our service team at 972-221-2900 any time you need vehicle advice. Take Care, Kelly Blackwell, General Manager

June 05, 2023

Out of all the five star fords locations Lewisville is the best location by far. They are so quick to solve problems and give resolutions! More

by jacque hndz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Jacque, We appreciate your kind words regarding Zack and the Five Star Ford Lewisville service department. Our dedicated staff strives to provide a seamless and enjoyable service experience for every customer, and we are glad to hear that we hit the mark with you. Call on us any time you need our help at 972-221-2900. Thank you for your review and business, Kelly Blackwell, General Manager

June 03, 2023

Fast and friendly service! I use them for all my vehicles. The staff is knowledgeable and wonderful to work with! More

by Bonnie McNair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy
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Jun 05, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Bonnie, for taking the time to review your Five Star Ford Lewisville service visit. We truly appreciate your trust in our dealership and look forward to welcoming you back in the future. Call on us any time at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

June 03, 2023

My service experiences here have always been good. We live 45 minutes away and Zach made the process of bringing our vehicle in quick and simple. Gave me daily updates until the work was finished. Muc More

by finhead9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Blackwell
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Jun 05, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello finhead9, Receiving high marks and positive comments from satisfied customers like yourself is incredibly rewarding and a testament to the hard work and commitment the Five Star Ford Lewisville team puts into delivering a satisfying experience. Your words of appreciation motivate us to continuously raise the bar and maintain the highest service standards. Call on our service staff any time at 972-221-2900. Thank you, Kelly Blackwell, General Manager

Jun 06, 2023 -

finhead9 responded

I know many people are quick to leave negative reviews but less likely to be positive so its my pleasure to do so. My family has bought or leased 10+ vehicles there, most through Michael B. (the ONLY salesperson I have asked for more than once). Tom A. solved a big issue I had last year while buying my Ranger. Finance is always low-key, options presented but not pushed. I've seen the GM change here a few times but the current operation is fantastic, great communication. Keep it up! Russ M.

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