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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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September 13, 2023

Sam Pack Five Star Ford Of Lewisville will definitely always be my dealership of choices! From the first car I bought from this dealership it has been nothing but a pleasant and enjoyable experience. The More

by jrsblue1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Stanford ??????????, Jakson Velasquez, Paul Sears
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Sep 14, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello jrsblue1977, We are honored to be your dealership of choice! Thank you for recognizing so many of the Five Star Ford Lewisville staff. We look forward to serving you in the future and maintaining the high standard of service you deserve. Call us any time at 972-221-2900. Best regards, Kelly Blackwell, General Manager

September 07, 2023

Just moved to the area so this was my first time here! Must say I was impressed with the level of attention I received in the service dept. Tracy was great and showed she really cared about me and my expe More

by BQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Williams
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Sep 07, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Welcome to the area and Five Star Ford Lewisville, BQ! You will soon learn that customer satisfaction is a priority at our dealership. Between visits, reach Tracy and our techs at 972-221-2900. Let us know how we can help you enjoy your Ford. Thank you for sharing your first experience with us. Best regards, Kelly Blackwell, General Manager

August 30, 2023

Great service, very friendly, response time is great I will definitely recommend to my friends Thank you Zach. More

by AM
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, AM, for recognizing Zack and the Five Star Ford Lewisville service center. Helping you enjoy your Ford is important to us and we welcome all of your vehicle questions at 972-221-2900. We appreciate serving you. Best regards, Jimmy Foster, Service Director

August 28, 2023

Zach Nixon is a great service writer… He needs a raise… he’s polite, helpful and courteous. He the main reason why I continue to use the service center… I trust him with my vehicles More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Mike, Thank you for choosing Five Star Ford Lewisville. Your endorsement of Zack and your business inspires us to continually improve and deliver the best possible service. If there's anything you need or any way we can assist you further, please don't hesitate to reach out to Zack and our techs at 972-221-2900. Safe travels, Jimmy Foster, Service Director

August 28, 2023

Service was excellent. This dealership was able to see me almost four weeks before others. More

by Robert Pollard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carina Thompson
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Aug 29, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Robert, for taking the time to rate your Five Star Ford Lewisville service appointment. Carina and our dedicated team are committed to ensuring your satisfaction and making your automotive journey as smooth and enjoyable as possible. We hope to hear from you again at 972-221-2900. Take care, Jimmy Foster, Service Director

August 26, 2023

Appointment was timely and I was in and out in an hour! Thank you for being professional. More

by david.carter77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello David, It is our pleasure to help with your vehicle needs at Five Star Ford Lewisville. When you have maintenance or repair questions, don't hesitate to call Ron at 972-221-2900. We are here for you. Thank you, Jimmy Foster, Service Director

August 25, 2023

Never had a problem here. It’s high volume but it’s also high knowledge in the service department. More

by llcoolw71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Llcoolw71, We appreciate serving you at Five Star Ford Lewisville. Zack and our techs are available at 972-221-2900 whenever you have care questions. We want you to fully enjoy your Ford. Thank you, Jimmy Foster, Service Director

August 19, 2023

Pleasant people to deal with concerning my services. Service adviser was veer helpful in follow up calls. More

by e.carrena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, e.carrena, for taking the time to review your Five Star Ford Lewisville service experience. Zack and our techs are available for your questions at 972-221-2900. Helping you enjoy your Ford is our goal. Call on us again. Take care, Jimmy Foster, Service Director

August 18, 2023

For over 20 years Sam Pack’s Five Star Ford has been our “Go To” Dealer for all of our vehicle and subsequent maintenance requirements. From start to finish they treat you more like family than just a cust More

by jim.schell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Jim, We want you to know we have appreciated all 20 years! Thank you for being a valued customer and friend of Five Star Ford Lewisville. We look forward to seeing you again soon. Call on Ron and the staff any time at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

August 17, 2023

So simple, dropped off truck. Texted process of repair then sent a text at completion with link to pay online. My truck was washed and waiting for me. More

by dannymarotto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Danny, We want to thank you for rating your visit to the Five Star Ford Lewisville service department. Ron and our techs are available to you at 972-221-2900. Don't hesitate to call with technical concerns. We appreciate you and your business. Best regards, Jimmy Foster, Service Director

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