Sam Pack's Five Star Ford Lewisville - Service Center

Bought my 2010 Transit van new in Feb of 2010. Battery Bought my 2010 Transit van new in Feb of 2010. Battery will not hold a charge unless driven everyday. 1ST VISIT TO SERVICE DEPT: Could not duplic Bought my 2010 Transit van new in Feb of 2010. Battery will not hold a charge unless driven everyday. 1ST VISIT TO SERVICE DEPT: Could not duplicate problem. 2ND VISIT: Replaced battery under warranty 3RD VISIT: Replaced battery under warranty again 4TH VISIT: Cannot duplicate problem 5TH VISIT: Was told to purchase a "battery buddy" and that I should plug the vehicle in when leaving it parked for more than a couple of days. (This is not a hybrid or electric vehicle). Vehicle was in service for 3 weeks. Picked vehicle up, drove it 5 miles and van quit running while driving on the freeway. Would not restart. Battery dead. Leading me to my........ 6TH VISIT: Vehicle has been in service for 2 weeks. No solution yet. Problem has existed since vehicle was six months old. Has been in and out of service for past ten months. Haven't even put 200 miles on vehicle since its first visit to Ford in the spring of 2011. More

I am a very difficult customer to satisfy, and I am sure they know my name the moment they see it. I had some unique issues with my car, but I have to say I am 100% satisfied with the outcome on my service they know my name the moment they see it. I had some unique issues with my car, but I have to say I am 100% satisfied with the outcome on my service issues. I have bought several cars from Dwight also in the past and recommend him highly. Thanks Tony (the GM) and Homer(Shop Manager)!!! More

This is the sixth car I have bought from Sam Pack Lewisville. I trust them not to take advantage of me and help me find what I want. Other dealers have problems dealing with women, I am always treate Lewisville. I trust them not to take advantage of me and help me find what I want. Other dealers have problems dealing with women, I am always treated as a respected customer here. More

In the past I have had problems with the service advisors at this location. I have recently had the opportunity to communicate with the new service manager, John Goddard. All indications are that things are at this location. I have recently had the opportunity to communicate with the new service manager, John Goddard. All indications are that things are improving in the service department. I think Mr. Goddard truly has the customer in mind and will go the extra mile to keep customers happy and returning. More