Sam Pack's Five Star Ford Lewisville - Service Center

Zach Nixon knows customer service! I Zach went the extra to make my first experience with the service department a very positive one. If you need service on your vehicle, call Sam Pack s Zach went the extra to make my first experience with the service department a very positive one. If you need service on your vehicle, call Sam Pack service and ask for Zach. He will take excellent care of you. I appreciated that he offered a rental and asked to keep the car for a safety recall. He retrieved items from the Escape for me; the repairs were completed that afternoon and he called right away. Sales people should take good care of Zach - customers will want to buy because of the good service department. More

Lousy service department Schedule an appointment two days from the time I talked them . Had my vehicle for 2 days before they even got to it. Extremely unsatisfied. Schedule an appointment two days from the time I talked them . Had my vehicle for 2 days before they even got to it. Extremely unsatisfied. More

window tinted Bought my new fusion from here. Needed my windows done so asked my sale guy to schedule me for it, he said someone would call me this was on monday. C Bought my new fusion from here. Needed my windows done so asked my sale guy to schedule me for it, he said someone would call me this was on monday. Come Thursday and no call so I call service and get the persons voice mail who handles that, he apologized that no one called he had no record of it. Art schedule it for me and even gave me a great price. Then the day of the appointment the quailty of the tinting was sloppy. And they didn't even bother to clean all the mess off of the outside so there was water streaking all down the passage side , they bought it out there like this. My car was clean going in I told Ron romero so he said I was right and had technician come and take it to be washed. There should never be a time a customer should complain when they have to pay for service and its sloppy. I will be taking it from now on to five star ford in Richland hills where I have never had a problem with my other vehicle (expedition, flex) for over 10 years. Very unhappy with service department More

Hello, I would like to let you know that my recent Hello, I would like to let you know that my recent experience with Tom Martin has been exceptional. I needed to get my FORD F-150 off of the 3 year Hello, I would like to let you know that my recent experience with Tom Martin has been exceptional. I needed to get my FORD F-150 off of the 3 year lease and onto a private loan. He has worked very hard on this process and has treated me and my father very respectfully. I have realized how much work has to go into this and Tom did a fantastic job! I have all of my service needs done at your dealership, and will continue to do so. I have always had wonderful service! Thank you so much, Conni Nigg Henry Nigg More

Originally came in for an oil change and to purchase tires. John Gerarde had called me a couple months back indicating he would like to trade for my 2011 F150. Paul Schroeder worked with me on tire purc tires. John Gerarde had called me a couple months back indicating he would like to trade for my 2011 F150. Paul Schroeder worked with me on tire purchase and got me a great deal on tires, even getting original tires adjusted and credit toward new purchase. As I was waiting on service, I dropped by Johns office and introduced myself and asked him to run the numbers on a 2013 F150 as we had talked about earlier. When he came back with trade difference, I could not believe the price. He took care of shop bill on 2011 and still gave me a great price. Paul was great working with us on the shop service and trading. John walked me to lot and we found just what I wanted equipment wise. Daniel Flores took care of all the financing in very fast and efficient manner, explained extended warranty options and gave me a great price on it. John went over all the new electronics and helped me move my mats and bed cover to new truck. Fantastic experience, I have never enjoyed buying a new vehicle until this one. No hassle, one price, no back and forth between two or three guys haggling. This is how the experience should be. I cant say enough about John's help in getting me what I wanted and making sure I was happy. Will send everyone I see looking for a New or used auto to John and Five Star Ford. More

I brought my 2011 Edge into the service department because the infotainment system was having a bad day. I left with a brand new 2014 Ford Explorer. Sunset Orange, a beautiful color. I did not have in because the infotainment system was having a bad day. I left with a brand new 2014 Ford Explorer. Sunset Orange, a beautiful color. I did not have intentions of buying a car that day. Usually I put months of research into that process. Danny met with me, showed me the Explorer. He and Rodrigo(in training) went over the vehicle options with me. Danny and Tony came up with an offer for my Edge I couldn't refuse, and I left with a new truck and big smile on my face. I will return to this dealership and buy from then again. Thanks guys for the addition to our family! More

Ron Romano in service did a great job. I took my Ford Flex in for 25K service. I called the day before to set appointment and when I arrived they took my Flex wright in. I was out in about 30 min. Was Flex in for 25K service. I called the day before to set appointment and when I arrived they took my Flex wright in. I was out in about 30 min. Was told before the service what the cost would be and did not try to sell extra service like the Fast Lube services do! More