Sam Pack's Five Star Ford Lewisville - Service Center

2017 F150 King Ranch and 2016 limited explorer They took both cars in and had them out Within two days for both problems. Annette was so easy and a pleasure to work with. They took both cars in and had them out Within two days for both problems. Annette was so easy and a pleasure to work with. More

Factory recall repair done right Very good experience , Paul met all expectations as I had read on the internet site which is why I reached out to Sam Pack; and the rating given by th Very good experience , Paul met all expectations as I had read on the internet site which is why I reached out to Sam Pack; and the rating given by the Car Guy radio program More

Outstanding! I took my 2015 F150 platinum to two dealers to have a left front wheel grinding issue fixed. This is a known issue, yet both dealers denied knowledge I took my 2015 F150 platinum to two dealers to have a left front wheel grinding issue fixed. This is a known issue, yet both dealers denied knowledge of it and refused repairs. Frustrated, I gave it one more shot and was lucky enough to call Zach Nixon. He knew about the issue and fixed it!!!! He also called me every day with updates. Something no other dealer did. Zach restored my faith in Ford and gave me a new trusted service department to call home. Thank you! More

Replacement of my Lincoln's airbag inflator. I had called the nearby Lincoln dealers but they did not have any openings for handling the recall before I needed to leave on a scheduled road trip. I had called the nearby Lincoln dealers but they did not have any openings for handling the recall before I needed to leave on a scheduled road trip. I called Sam Pack's and they responded immediately, and with a lo more enthusiasm than the person(s) handling the recall at the Lincoln dealerships I had called. They got me on a rental the next day. I had the rental car for six months, until the part became available. They did an excellent and expeditious job on the replacement of the air bag inflator, although for a while I thought that they might have been a little confused about the arrival of the part at the dealership. More

Outstanding service, knowledgeable staff I’ve known the GM at this store since we were kids. However the staff doesn’t know that. I’ve always been treated fairly and the work is top notch. Ev I’ve known the GM at this store since we were kids. However the staff doesn’t know that. I’ve always been treated fairly and the work is top notch. Even after warranties are gone the vehicle will still need service and I don’t see myself going anywhere else. Competitive prices 5 star service. Keeps me coming back! More

Sorry, we can't help you... YET I have received 2 safety recalls on my 2017 Ford F150 that I purchased from this dealership. In addition, the Android Auto isn't working properly bec I have received 2 safety recalls on my 2017 Ford F150 that I purchased from this dealership. In addition, the Android Auto isn't working properly because Ford Pass hasn't been updated since 2016 (and apparently cannot be updated by the user, contrary to the information on the Ford site). I also requested an oil change and I need the side mirror replaced because someone hit it. I called today to bring in the vehicle for service. Given the depth of the work and time involved to make the repairs, I asked it they could provide a loaner vehicle (being holiday season, things are more hectic than usual). Ron says, the parts for the recall are on backorder (really? you aren't equipped to handle a series of safety recalls)? He further stated that he doesn't have any loaner vehicles available and there is a "long waiting list for loaner vehicles.. at least 3 weeks, but by then we should have the part for the recall. I'll call you then to schedule and "maybe" we'll have a loaner then." Really? You expect me to believe that a car dealership doesn't have have a loaner vehicle available? Ford is recalling my vehicle because of its inadequate craftsmanship and you can't provide a loan vehicle for my use while you repair it? You would think I was asking them to divide by zero. Also, it's a big red flag when the Service Department is that far"backed up." If this is true, it is likely either attributed to the fact that the vehicles are riddled with issues due to poor build quality and/or the Service Department is grossly mismanaged. My previous vehicle was a GMC.. it wasn't as nice as my F150, but I can say with a doubt that the Service Department at the GM Dealership was top notch and customer-centered. They provided a loaner vehicle when repairs were needed (without having to request it) and they always scheduled you ASAP. It appears that Sam Pack Ford will bend over backwards to earn the sale (like most dealerships), but it appears that they are not interested in maintaining the relationship with you after the sale. At this point, my family will likely not purchase any additional vehicles from this dealership. In the unlikely event that we do, I will be sure to tell them... "I'm going to need at least 3 weeks to think about whether to buy, maybe longer. I'll call you to schedule some time in 3 weeks or more." This dealership needs to ask itself, is it truly worth it to lose a customer's relationship over their refusal to provide a loaner vehicle -- A service that is customarily provided by other dealers who are interested in preserving that coveted customer-dealer relationship? Also, a bit of advice.. If the demand for loaner vehicles is truly greater than 3 weeks, perhaps this should prompt management to re-evaluate the number of vehicles that are made available for that purpose. More

Lewisville Five Star is #1 Service Center Excellent service center and our awesome service advisor Ron Romano. We bring our cars there for the past 15 years and we are very satisfied. Everyo Excellent service center and our awesome service advisor Ron Romano. We bring our cars there for the past 15 years and we are very satisfied. Everyone is very friendly and helpful. We appreciate all of you. Russ and Yasaman Contractor More

Awesome service 1st time in for service had an excellent experience thank you Annette Congrove my service advisor and Ralph Alvarez the tech. I really appreciate y 1st time in for service had an excellent experience thank you Annette Congrove my service advisor and Ralph Alvarez the tech. I really appreciate you guys taking care of my car today. More

Oil change It was easy to make an appointment online. Service called to confirm appointment and advise on wait time. Greeted primptly upon arrival. Car was serv It was easy to make an appointment online. Service called to confirm appointment and advise on wait time. Greeted primptly upon arrival. Car was serviced and washed. More

Easy and fast Thank you so much for helping keeping the car running like new the staff was professional and helpful with any questions I had and the turn around tim Thank you so much for helping keeping the car running like new the staff was professional and helpful with any questions I had and the turn around time was fast. Thank you. More