Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Sam Pack's Five Star Ford Lewisville - Service Center
Lewisville, TX
1,133 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center
Sort by
February 18, 2019
A wierd problem The new vehicle we purchased here in Lewisville for my college daughter was taken to Lubbock (several hundred miles away). She found a dealer there to The new vehicle we purchased here in Lewisville for my college daughter was taken to Lubbock (several hundred miles away). She found a dealer there to address a check-engine light problem. After 2 weeks with no repair, not even a diagnosis, and a stranded 19 year old daughter away from home I was unhappy. I was NOT getting straight answers from the service dept there over the phone. I sought explanations and help from my dealership. As always everyone at Sam Pack Lewisville was very attentive, helped by providing info and a couple of phone calls. It was then that things began to happen in Lubbock. May have been coincidence but I doubt it. I really appreciate the customer support and extra effort I received for a situation that was really out of their control. More
by rmullan1
February 16, 2019
Great customer service The customer service was really great. Zach stayed in contact with me over the time my car was being serviced and kept me up to date on the progress. The customer service was really great. Zach stayed in contact with me over the time my car was being serviced and kept me up to date on the progress. Zack also anticipated my needs of needing a car while mine was being serviced and provided me with a vehicle to use. My car was returned to me cleaned up and washed and ready to go. Overall it was a great experience and I anticipate returning for future service to my car. More
by stman27
February 13, 2019
Quick and nice The staff had great customer service and worked quickly to help service my vehicle while I was on my lunch break! I haven’t had better service at a de The staff had great customer service and worked quickly to help service my vehicle while I was on my lunch break! I haven’t had better service at a dealership! More
by Tonyce
Employees Worked With
February 06, 2019
Excellent customer setvice Work was done exactly as requested. Work was completed promptly. Wonderful customer service. This is definitely MY designated dealership. Auto w Work was done exactly as requested. Work was completed promptly. Wonderful customer service. This is definitely MY designated dealership. Auto was returned clean and promptly. More
by Lanemaj
Employees Worked With
February 01, 2019
Service Department Review I have always had a very good customer experience at this dealership, consultants are always very helpful and explain what is being done. I highly rec I have always had a very good customer experience at this dealership, consultants are always very helpful and explain what is being done. I highly recommend your service department. More
by Fresh
Employees Worked With
January 29, 2019
Great service The service is predictable for an auto store. They run a little late but they are always willing to give a loner car. The staff is always polite and i The service is predictable for an auto store. They run a little late but they are always willing to give a loner car. The staff is always polite and informative. More
by Momoften
Employees Worked With
Annette Congrove
January 14, 2019
Dying Battery After noticing sluggish starting I realized my original 4 year old battery probably needed a replacement. I contacted Ron Romano at 5 Star Ford Lewis After noticing sluggish starting I realized my original 4 year old battery probably needed a replacement. I contacted Ron Romano at 5 Star Ford Lewisville and was immediately scheduled for an appointment. The work was done correctly and explained to me clearly. I would highly recommend this dealership for sales and service! More
by Stang
Employees Worked With
December 29, 2018
Excellent customer service This a great place to have your vehicle serviced. The service was very top notch and the service people know their stuff. I highly recommed this plac This a great place to have your vehicle serviced. The service was very top notch and the service people know their stuff. I highly recommed this place. More
by Lmtexusa
Employees Worked With
Jason
December 20, 2018
Great job Great service department- nice desks in waiting area to get work done. Since I need 25 words for this to be acceptable these are extra Great service department- nice desks in waiting area to get work done. Since I need 25 words for this to be acceptable these are extra More
by F250
Employees Worked With
Dakota Hensley
December 19, 2018
20,000 service Great customer service! Very friendly staff all around! Work done in a timely manner with appointment! I have purchased two cars from here and will ke Great customer service! Very friendly staff all around! Work done in a timely manner with appointment! I have purchased two cars from here and will keep coming back for all of my services and new vehicles. Thanks Sam Packs Ford! More
by Katydid624
