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Sam Pack's Five Star Ford Lewisville - Service Center
Lewisville, TX
1,133 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center
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June 14, 2019
Overall experience has been great. I had two vehicles in the past couple of days and the experience has been outstanding. Service advisor kept me informed on the status of the vehicles I had two vehicles in the past couple of days and the experience has been outstanding. Service advisor kept me informed on the status of the vehicles and got us a loner when one of the vehicles was going to have to be kept overnight. Great time. More
by Big Jim
Employees Worked With
Other Employees :
First time working with Zack (1 on1) very knowledgeable and helpful. Have worked with Michael since 2013 purchasing and leasing 4 vehicles.
June 13, 2019
Awesome Great service and people that consistently care about their customers is what keeps us coming back. We've been a loyal customer for over 15 years & wi Great service and people that consistently care about their customers is what keeps us coming back. We've been a loyal customer for over 15 years & will remain customer. More
by BooDog
Employees Worked With
Jason Murphy
June 12, 2019
Great service quick return of my vehicle. Service team found the issues of my vehicle and got it corrected ASAP. Will definitely visit this dealership again for my quick return of my vehicle. Service team found the issues of my vehicle and got it corrected ASAP. Will definitely visit this dealership again for my service needs and purchasing another vehicle. More
by Buck71
Employees Worked With
Taylor Munden, Jason Murphy, Justin Moore
June 09, 2019
As expected I've used these guys for several years, bought 2 cars and I have been pleased.i dont do minimum word reviews. I like the dealership but screw you guys I've used these guys for several years, bought 2 cars and I have been pleased.i dont do minimum word reviews. I like the dealership but screw you guys. That more than 16? More
by Willie says
Employees Worked With
May 30, 2019
Service Ron, has been my service contact since I started bringing my vehicle in for maintenance and has always gone out of the way to make sure that I am gett Ron, has been my service contact since I started bringing my vehicle in for maintenance and has always gone out of the way to make sure that I am getting the most out of my extended warranty contract. As a Ford customer I feel that I can trust Lewisville 5 star to do a great job. More
by Fresh
Employees Worked With
May 30, 2019
Amazing customer service!! Ron and 5*Ford family have always been providing me and my family with an exceptional service since I purchased my Flex in 2012. Thank you for always Ron and 5*Ford family have always been providing me and my family with an exceptional service since I purchased my Flex in 2012. Thank you for always making me feel as part of this dealership family! More
by Flex2012
Employees Worked With
May 30, 2019
Best dealership and service center Best dealership to purchase your car from. The service center is excellent. Our service advisor, Mr. Ron Romano is awesome. He has been our service Best dealership to purchase your car from. The service center is excellent. Our service advisor, Mr. Ron Romano is awesome. He has been our service advisor for many years and we are very happy with him taking care of our cars. Please recognize Mr. Ron Romano as an exceptional service advisor of Ford Company. More
by Russ & Russ
Employees Worked With
May 30, 2019
Great service Thank you for working so efficiently on Memorial Day, to find and fix the A/C problem in my 2014 Ford Escape. I had doom in the cloud over my head, Thank you for working so efficiently on Memorial Day, to find and fix the A/C problem in my 2014 Ford Escape. I had doom in the cloud over my head, but the repair was completed in one morning and covered with only my standard low deductable in the Extended Ford Warranty that I was wise to have purchased last year. Thank you Sam Pack's Five Star Ford! More
by Breal0120
Employees Worked With
Jason Murphy
May 28, 2019
Ron Romano as my Service Professional Ron has always approached his support of my service needs with total integrity and I trust him implicitly wth all my three Fords. I purchased a 2014 Ron has always approached his support of my service needs with total integrity and I trust him implicitly wth all my three Fords. I purchased a 2014 Expedition from Five Star Ford from a different dealership a couple of years ago because they had the specific used Expedition I was looking for. Ron has done all the service work on this vehicle and on multiple occassions in the past few months, he was able to personally resolve my technical issues in the driveway doing the work himself. Please recognize Ron as he is an outstanding employee for Five Star Ford in Lewisville. More
by Ken
Employees Worked With
May 27, 2019
Service Department Paul Schroeder was very responsive to my needs and had the work completed sooner than I had expected. Paul explained the repairs and maintenance done Paul Schroeder was very responsive to my needs and had the work completed sooner than I had expected. Paul explained the repairs and maintenance done and answered all questions I had to make me fully aware of service provided. More
by Rickie Bobbie
Employees Worked With
Paul Schroeder
