Back

Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

Sort by
November 04, 2021

Have been buying and having cars serviced at Ford Country for over 25 years. Great service. Trust their service department implicitly. Our service advisor Ron Romano is one of the few people I truly trust wi More

by messingy@att.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Messingy@att.net, Your loyalty to Five Star Ford Lewisville is very much appreciated. Thank you for endorsing Ron and our technicians. Let us know when you have future concerns with your Edge at 972-221-2900. We are here to help you enjoy your Ford. Take Care, Chuck Lee, Service Director

November 03, 2021

Excellent service. Good. Advice. Pete was helpful with good advice. I love my Ford Edge. More

by gmwatkins10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete
Nov 04, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello gmwatkins10, We really appreciate receiving your high marks for Pete and Five Star Ford Lewisville. Our advice is always available to you! Reach us any time at 972-221-2900. Thank you, Chuck Lee, Service Director

November 03, 2021

A service manager that I totally trust and appreciate. His team is very professional and a pleasure to do business with. More

by Drmunday
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Nov 04, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Drmunday, for recognizing Paul and the Five Star Ford Lewisville service department. Keeping you informed about the care of your vehicle is important. Call us any time at 972-221-2900. Take Care, Chuck Lee, Service Director

November 03, 2021

They found the problem with my car which was very hard to find and fixed it took very good care of me and my car. More

by patricia_aiello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank
Nov 04, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello patricia_aiello, The Five Star Ford Lewisville service team focuses on finding and fixing vehicle issues in a timely manner. Thank you for rating Frank and our team. When we can be of further service, reach us at 972-221-2900. We want to help in any way we can. Take Care, Chuck Lee, Service Director

October 31, 2021

Annette Congrove was very helpful and she even talked me into buying a set of tires she did a great job. More

by leonpetty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Nov 01, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Leonpetty, Thank you for sharing your Five Star Ford Lewisville experience. Annette and I only want the best for our customers and we remain available for your questions at 972-221-2900. Safe travels and please stay in touch, Chuck Lee, Service Director

October 30, 2021

Paul always takes great care of me and my truck. If there is anything wrong he never fails to make it right. More

by cpsimek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Oct 31, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello cpsimek, It is great to hear you found working with Paul and the Five Star Ford Lewisville team efficient. Expect good service every time you visit. Whenever you have questions, reach us at 972-221-2900. Thank you, Chuck Lee, Service Director

October 30, 2021

Great job! Fast service! Will come back again! Pete did amazing and was knowledgeable and professional More

by doubledown37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete york, Paul Sears
Oct 31, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Theone, We will look forward to welcoming you back to Five Star Ford Lewisville any time! Thank you for working with Pete and don't hesitate to call us at 972-221-2900. Safe travels, Chuck Lee, Service Director

October 29, 2021

I really appreciate Ron Romano and the Service Techs at Five Star Ford in Lewisville. I noticed that my truck had been driven after the repairs on my Brakes. That 5 mile test drive tells my that they car More

by Tony P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Tony, for the great star rating for Five Star Ford Lewisville and Ron! If you have any additional needs or questions, we will be more than happy to assist you at 972-2221-2900. Safe travels, Chuck Lee, Service Director

October 27, 2021

Great service department. We’ll staffed with knowledgeable help. Very accommodating for seniors. Prompt service and right on time as promised Explained recall notice satisfactorily Suggeste More

by Wrenlowery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Oct 27, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Wrenlowery, for taking the time to recognize Annette and Five Star Ford Lewisville. We want you to feel welcomed and comfortable every time you are here. Between visits, give us a call at 972-221-2900. It is great to have the opportunity to serve you. Best Regards, Chuck Lee, Service Director

October 27, 2021

Always enjoy working with my Service Advisor Pete York who is ready to serve! I can trust the services he recommends and know that my requests will be taken care of. More

by cheryl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Oct 28, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Cheryl, Thank you for recognizing Pete! Everyone at our service center wants you comfortable and safe during your travels. Call us when maintenance or care questions arise at 972-221-2900. We look forward to seeing you again. Take Care, Chuck Lee, Service Director

...
100
...