Back

Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

Sort by
September 22, 2024

Lewisville Ford was the ONLY FORD DEALER IN THE AREA that would agree to do more than an oil change on a Saturday, and what a PHENOMENAL job they did. Our F150 TURNED OFF on I35 Friday at 4:32pm. Got it to Z More

by BrokePowerboost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, BrokePowerboost, for the great endorsement of Five Star Ford Lewisville. We were happy to diagnose the issues with your truck. If you need additional advice, give Zack and our techs a call at 972-221-2900. We hope you count on our service team again. Best regards, Andrea Ballard, General Manager

July 23, 2024

Malcom was amazing! He did everything in his power to keep my payments within a range I was comfortable with and made sure everything possible was taken care of. Honest More

by Eirenruth
Recommend Dealer
Yes
Employees Worked With
Malcolm Recinos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Iliana, Marcus Anthony
Jul 23, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Eirenruth, Thank you for your purchase at Five Star Ford Lewisville! Malcolm and our staff want to make certain you enjoy your new vehicle. Be sure to reach out to us at 972-221-2900. We are here to share our advice. Best regards, Andrea Ballard, General Sales Manager

July 14, 2024

I had originally left a negative review on Sunday 7/7 regarding this dealership as to the way things were handled about my vehicle issue that I was having and could not get anyone to call me back. I got More

by bsarc012000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Quackenbush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Bscar012000, We appreciate you allowing us to address your concerns and improve your experience at Five Star Ford Lewisville. Customer satisfaction is paramount to us, and we hope you'll consider us for your future automotive needs. In the meantime, please don't hesitate to contact me directly at aballard@sampack.com or 972-221-2900. Sincerely, Andrea Ballard, General Manager

May 20, 2024

Wow! Zach and the their service department was beyond expectations. Honestly I don’t think I’ve ever been treated so well. He made sure my service contrac More

by Je_hardman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Nixon
May 20, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Je_hardman, We are so grateful for the chance to help with your vehicle care at Five Star Ford Lewisville. Reach Zach and our techs any time you need advice at 972-221-2900. It will be great to see you at the dealership again. Thank you, Andrea Ballard, General Manager

May 05, 2024

Ron is the reason I bring my car to Sam Packs of Lewisville. Outstanding Customer Service. More

by Karen Snyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Karen, for recognizing Ron and the Five Star Ford Lewisville service center. We want you knowledgeable about your Ford. Call 972-221-2900 any time you need our vehicle advice. Safe travels! Best regards, Andrea Ballard, General Manager

May 04, 2024

Sam Pack’s Five Star Ford Lewisville is real inviting. I stay about an away away from this location, but with the workers they got here, makes my commute worth it. More

by Hunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Hunter, Thank you for driving the extra miles to get to Five Star Ford Lewisville. Your recognition of both our sales and service team is appreciated. Reach out to 972-221-2900 when we can be of service. Best regards, Andrea Ballard, General Manager

May 03, 2024

Great service like I have always experienced. Ron has taken over where Paul has left off. More

by dwayn.williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Dwayn, for choosing Five Star Ford Lewisville. We are happy to hear you found Ron helpful during your visit. Don't hesitate to call him and our techs at 972-221-2900 when you have vehicle questions. We continue to here for you. Take care, Andrea Ballard, General Manager

May 03, 2024

Always have had fabulous customer service when bringing any of our cars in. Ron always takes good care of us. Great service ! More

by Julie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Julie, On behalf of Ron and the Five Star Ford Lewisville service team, thank you for your endorsement. Your loyalty is greatly appreciated and we welcome all of your automotive questions at 972-221-2900. Thanks again for making our dealership your top choice. Best regards, Andrea Ballard, General Manager

May 03, 2024

I already have! Excellent service! Zack is my all time favorite service rider. 1-10, a perfect 10 More

by Clint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Clint, for the high marks for Zack and Five Star Ford Lewisville. Your driving experience is important and we welcome all of your technical or care questions at 972-221-2900. Safe travels! Take care, Andrea Ballard, General Manager

May 02, 2024

Ron Romano looked after my needs of my first oil change and tire rotation on my new 2023 Ford Edge. He greeted me when I arrived and reviewed everything with me upon completion. More

by Greenie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Greenie, Thank you for allowing the Five Star Ford Lewisville service team to care for your Edge. Ron and our techs are available at 972-221-2900 any time you need vehicle advice. We want you to fully enjoy your Ford. Take care, Andrea Ballard, General Manager

1
...