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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,277 Reviews
"Family owned and operated, Sam Pack's Five Star Ford Lewisville, offers a pleasant purchase and repair experience for everyone. We take great pride in what we sell and stand behind our large selection of products - all with a Non high pressure sales philosophy. Come see the difference for yourself."
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,277 reviews

March 22, 2022

Zach always takes great care n service dept does a very good job every time More

by Markhyoung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach in service dept
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Mar 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Markhyoung, Your recognition of Zack and the Five Star Ford Lewisville service department is appreciated. Between visits, we always want to hear from you at 972-221-2900 when vehicle concerns arise. Your driving safety and comfort are important to us. Thank you, Kelly Blackwell, General Manager

Helpful
March 22, 2022

Customer service goes above and beyond in the shop, communicating and delivery. Everyone was friendly! More

by Pmonta88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louise the driver.
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Mar 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Pmonta88, You are a valued Five Star Ford Lewisville customer and we will continue to offer transparent transactions. Whenever Zack or I can offer our Ford advice, please reach us at 972-221-2900. We are here to help in any way we can. Thank you, Kelly Blackwell, General Manager

Helpful
March 22, 2022

Had to bring my car in to have the transmission looked at. Zach kept me informed about everything. He’s the best! I’ve never experienced such great customer service anywhere, especially a car dealership. More

by tforbes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Tforbes, Communication is important to help our Five Star Ford Lewisville customers stay informed about their vehicle care. Don't hesitate to reach Zack and our service team at 972-221-2900 any time you have questions. We are happy to help. Thank you, Kelly Blackwell, General Manager

Helpful
March 22, 2022

I refuse to go to another dealer. You all always do a great job to take care of my service needs. More

by JC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello JC, Your commitment to Five Star Ford Lewisville is very much appreciated. Thank you for staying in touch with Zack for your Ford's care. Whenever you have concerns, don't hesitate to give us a call at 972-221-2900. We want to share our knowledge whenever you have vehicle questions. Take Care, Kelly Blackwell, General Manager

Helpful
March 21, 2022

Courteous welcome, took my car back for service quickly. Had a short wait time. Will use again. More

by Granny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. York
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Mar 22, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Granny, We really appreciate the chance to help with your vehicle care at Five Star Ford Lewisville. Between visits, Pete and I welcome you to call 972-221-2900 us any time you have questions. We are here for you. Thank you, Kelly Blackwell, General Manager

Helpful
March 21, 2022

They have Paul Schroeder. I will keep going to Five Star Ford in Lewisville, Texas as long as they have Paul. Enough said! More

by Rocky
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
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Mar 22, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Rocky, Thank you for being a Five Star Ford Lewisville customer! Our entire staff wants to help you every time you have vehicle needs. Reach Paul or me at 972-221-2900. We are here to help you in every way possible. Best Regards, Kelly Blackwell, General Manager

Helpful
March 20, 2022

Paul is the best service manager! His communication and personal service to you is refreshing. It is wonderful knowing your vehicle and money are in good hands. More

by Margie. T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
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Mar 21, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Margie, Thank you for recognizing Paul and Five Star Ford Lewisville. Keeping you informed about your vehicle and its care is a priority. Call us any time at 972-221-2900. We are here to help you stay knowledgeable about your Ford. Take Care, Kelly Blackwell, General Manager

Helpful
March 19, 2022

It was an awesome experience this time . Previously had to wait for someone to come and check the vehicle despite having an appointment ,but this time it was spot on ,hope they keep the same More

by Ram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete york
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Mar 21, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Ram, On behalf of Pete and the Five Star Ford Lewisville service staff, thank you for taking the time to rate your visit. We will strive to be spot on at your next appointment, too. Reach us when we can be of help at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

Helpful
March 19, 2022

Always a great experience! Kept me informed and finished service as promised. No other place for me! More

by Pfntz01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter
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Mar 21, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Pfritz01, Communication is important and we want to remain available to you between visits. Reach Peter and our service staff at 972-221-2900. Your continued business at Five Star Ford Lewisville is truly appreciated. Thank you, Kelly Blackwell, General Manager

Helpful
March 18, 2022

Great Service! Jon C. Was outstanding- on point with status updates. I would recommend Jon and the dealership for any mechanical work. More

by VDuber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Crutcher
Report | Print
Mar 19, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello VDuber, We are happy to have the opportunity to help you care for your Ford at Five Star Ford Lewisville. Between visits, we welcome you to contact Jon and our service team at 972-221-2900. We are here to share our knowledge any time you need it. Thank you, Kelly Blackwell, General Manager

Helpful
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