Sam Pack's Five Star Ford Lewisville

I can only tell you what I know, that is on a scale of 1 to 10, (10 being excellent) (1 poor) Ron always earns a 20! He pays excellent attention, takes very good care of all of his customers (I know only fr to 10, (10 being excellent) (1 poor) Ron always earns a 20! He pays excellent attention, takes very good care of all of his customers (I know only from watching him while I wait my turn) and he always keeps me very informed on what's going on. He is top notch in my book, his level of customer service, dedication, compassion for his colleagues and his experience with Ford products are impeccable! Trust me, you just won't find a better individual/service writer in this industry. I would also be remiss if I didn't at least recognize a few of Ron's colleagues that have helped me in the past, those that have provided me the same excellent service. They are Zack, Annette, Allison whom answers the service Center phones and Patsy in new car sales for keeping track of my keys and the very nice young lady, the receptionist in New Car Sales, (I believe her name is Latisha) who took care of my paperwork and my keys. Each of them went out of their way to not only assist me, they did so with a smile and with pleasure. I just can't say enough good about this dealership and the few fantastic employees I've had the pleasure of working with. Every single person I've ever dealt with, even before Sam Pack’s Five Star Ford took over was, and is still fantastic! I would also like to say that 98% of the people I run into in the sales office (the department and showroom floor area) will and usually do just go out of their way to say hello! Thank you Ron and all your colleagues for everything you do! More

Everyone was very polite and friendly. I i had a very good experience with all employees I i had a very good experience with all employees More

Was able to get my automobile served in a timely manner and they also washed it and they also washed it More

Service was great, client service was pretty. Good. I don’t know what else to say. Good. I don’t know what else to say. More

Very adamant about good customer service. This is true from the service manager, service advisors, and the porters on the service drive. This is true from the service manager, service advisors, and the porters on the service drive. More

Sercvice writer did a good job of keeping me up to date and the progress and the progress More

Very satisfied with my purchase of my f150. Salesman were very good during the whole process. Salesman were very good during the whole process. More

Always very friendly and ready to help. We normally always go to Ron but everyone there has amazing customer service. We normally always go to Ron but everyone there has amazing customer service. More

This place is great! I immediately know how the time at the dealership will go thanks to my service advisor. I’m given a time of completion and am updated throughout the I immediately know how the time at the dealership will go thanks to my service advisor. I’m given a time of completion and am updated throughout the process. More

My service rep Zac Nixon is the best. Dealership always comes through when i need work done on mu truck Thanks Dealership always comes through when i need work done on mu truck Thanks More