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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,281 Reviews
"Family owned and operated, Sam Pack's Five Star Ford Lewisville, offers a pleasant purchase and repair experience for everyone. We take great pride in what we sell and stand behind our large selection of products - all with a Non high pressure sales philosophy. Come see the difference for yourself."
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,281 reviews

April 16, 2022

Pete York is a good person. Completely open and honest and showed me a coupon which softened the blow More

by Frank Theilen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
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Apr 18, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Mr. Theilen, Transparency is a must for our Five Star Ford Lewisville guests. Thank you for acknowledging Pete and his efforts to share his knowledge and vehicle care guidelines. Whenever you need advice, please reach us at 972-221-2900. Take Care, Kelly Blackwell, General Manager

Helpful
April 16, 2022

I love this dealership. Always a pleasant experience and my service advisor Zach is awesome. More

by Grcantellano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Grcantellano, for taking the time to endorse Zack and the Five Star Ford Lewisville service department. Your loyalty is appreciated! We look forward to helping you care for your Ford again and welcome questions between visits at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

Helpful
April 15, 2022

Great team. Quick repair. Was kept informed and appreciated the follow up on the status. Will be back. More

by JOINERGC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello JOINERGC, It is great to receive your review of Ron and Five Star Ford Lewisville. Customer satisfaction is a priority at our dealership and we look forward to offering you VIP service again. Please stay in touch at 972-221-2900. Any time you have concerns with your Ford, we want to know. Thank you, Kelly Blackwell, General Manager

Helpful
April 14, 2022

The people who took care of my car and me were very professional and gave excellent information, as needed More

by acap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Zavala, Annette Congrove
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Apr 15, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello acap, Your endorsement of Annette, Jose, and Five Star Ford Lewisville is greatly appreciated. We want to continue keeping you informed about the care of your Ford, so reach our service team at 972-221-2900. We are here to help! Thank you, Kelly Blackwell, General Manager

Helpful
April 14, 2022

I’ve been your client for a long time. Do you can be sure I’m satisfied. More

by marianotravesi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
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Apr 15, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello marianotravesi, The entire Five Star Ford Lewisville staff appreciates your loyalty. Whenever you have vehicle concerns, reach Annette or me at 972-221-2900. Keeping you safe, comfortable, and knowledgeable about your Ford is our goal. Thank you, Kelly Blackwell, General Manager

Helpful
April 13, 2022

Zach in service is very professional. He keeps us well informed of our vehicle’s repair status More

by jenamayer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello jenamayer, Zack is a great communicator and we want to continue keeping you informed about your vehicle care at Five Star Ford Lewisville. Between visits, when we can offer advice, reach Zack and our techs at 972-221-2900. Thank you, Kelly Blackwell, General Manager

Helpful
April 12, 2022

Great service by Pete. He helped me look for the best deal for tires and offered to price match Discount Tires. All work was thorough. My car came back clean and well mai More

by joelloeb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Service Advisor
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Apr 12, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, joelloeb, for taking a moment to rate your Five Star Ford Lewisville service visit. Customer satisfaction is a pillar of our dealership and Pete and I want the best for our guests. When we can help with future vehicle needs, please reach us at 972-221-2900. We value the chance to work with you. Best Regards, Kelly Blackwell, General Manager

Helpful
April 12, 2022

Great customer service from drop off - keeping me updated - to picking up vehicle. Quick fix. Thanks Tim! More

by Jennifer Garcia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Lowery
Report | Print
Apr 13, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Jennifer, Thank you for being a valued Five Star Ford Lewisville customer. Tim and our techs want to keep you in a safe and comfortable ride. Reach us every time you have questions about your Ford at 972-221-2900. We are here to share our knowledge. Best Regards, Kelly Blackwell, General Manager

Helpful
April 11, 2022

Clean , organized and friendly customer service . staff acknowledge customers. I appreciate the work they do for all customers. Pete York, is friendly and updated about my car in a timely manner. More

by Yolah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Report | Print
Apr 12, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Yolah, Thank you for choosing Five Star Ford Lewisville for your auto needs. Pete is very customer-centered and continues to be available for your vehicle questions at 972-221-2900. We look forward to seeing you and your Ford again. Best Regards, Kelly Blackwell, General Manager

Helpful
April 10, 2022

The best representation of this dealership and service would be Tim Lowery. He is professional, personable and knowledgeable. I will recommend him any day. More

by l.thomaslarabee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Lowery was great, Paul Sears
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Apr 10, 2022 -

l.thomaslarabee responded

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