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Sam Pack's Five Star Ford Lewisville
Lewisville, TX
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,302 reviews
May 03, 2022
Service Manager was awesome! He's helped me before. Both gentlemen who drove me home and picked me up were super nice, friendly, and professional. All around excellence! He's helped me before. Both gentlemen who drove me home and picked me up were super nice, friendly, and professional. All around excellence! More
by Nicole Brown
Employees Worked With
Other Employees :
Both porters for the day. Don on way home and I cannot remember the name of the lovely gentlemen that morning, but he drove 3 of us to Flower Mound and one to Double Oak.
April 30, 2022
The salesman and finance manager were awesome to deal with. Quick response and easy to communicate with. with. Quick response and easy to communicate with. More
by Guthrieken09
April 30, 2022
My service rep met me when arrived checked my mileage and looked under the hood at air filter and returned the vehicle to me upon the completion of my oil change and oil filter change. and looked under the hood at air filter and returned the vehicle to me upon the completion of my oil change and oil filter change. More
by txleaf
Employees Worked With
Other Employees :
Pete with oil change service team
April 29, 2022
Great service is always a hallmark of Five Star Ford Lewisville. Ron, my service advisor is the best. Lewisville. Ron, my service advisor is the best. More
by DrsKillian
April 28, 2022
Love the excellent customer service experience . Loved how service advisor keep me informed about my vehicle Loved how service advisor keep me informed about my vehicle More
by hall2006@att.net
April 28, 2022
When I first arrive, I was told that it will take 4 days to fix an issue with my window and the 10K service, I asked for a loan car and the response I received (in a not very polite tone) was that there wer to fix an issue with my window and the 10K service, I asked for a loan car and the response I received (in a not very polite tone) was that there were no available, that I should rent a car which I found rude, unprofessional and annoying. After 4 days I received my truck dirty, no courtesy wash/vacuum after leaving me without car for almost a week. Ford service overall has been mediocre, since I Purchase my new truck 8 months ago. I am rating 5 stars just because I don’t want to affect people, but Ford service is very disappointing, I have another car from a different brand and service is seriously top notch, Ford service is a bad joke. More
by elliot.limon
Employees Worked With
Pete York
April 28, 2022
The service center has friendly, knowledgeable advisors, and the work done is very professional. Even though some of the services like oil change are available at a lower price somewhere else, I have confi and the work done is very professional. Even though some of the services like oil change are available at a lower price somewhere else, I have confidence in trusting the technicians with my car. More
by Kitty
Employees Worked With
Tim
