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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,322 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,322 reviews

May 23, 2022

The staff were extremely professional, especially Pete. The wait was also far less than expected. More

by alexhartman57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete, Annette Congrove
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May 24, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello alexhartman57, We are grateful for your business at Five Star Ford Lewisville. Between visits when Pete, Annette, or our techs can offer their Ford advice, don't hesitate to call 972-221-2900. We want to be your first call every time you have automotive concerns. Thank you, Kelly Blackwell, General Manager

May 20, 2022

Pete is AMAZING. He is a man of his word, very efficient and extremely friendly!!! More

by Dgs1026
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete (service)
Report | Print
May 21, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Dgs1026, On behalf of Pete and the Five Star Ford Lewisville service team, thank you for your high marks. Customer satisfaction continues. Reach us at 972-221-2900 when you have maintenance or repair concerns. We look forward to serving you. Best Regards, Kelly Blackwell, General Manager

May 20, 2022

Always made every effort to solve the problems that kept showing up. Gave us a loaner car and delivered the last item to our house. More

by mollyboardackerman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Welch, Amos Bowen
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May 21, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Mollyboardackerman, thank you for choosing Five Star Ford Lewisville. If you would like to revisit your Ford's care, please reach us at 972-221-2900. We want to be your first call every time you have maintenance or repair concerns. Best Regards, Kelly Blackwell, General Manager

May 20, 2022

Easy to schedule, friendly and efficient service, always go above and beyond expectations. I'll be returning for a long time More

by jacobp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Report | Print
May 21, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello jacobp, We value the chance to help with your auto care at 972-221-2900. Paul and our techs welcome all of your questions at 972-221-2900. Thank you for your review and business, Kelly Blackwell, General Manager

May 20, 2022

15+ Years and always had the best service by Paul. Wouldn't go anywhere else for service More

by Memo Martinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder
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May 21, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for sharing your feedback and review of Five Star Ford Lewisville. Your loyalty is greatly appreciated. Paul and our service team welcome questions any time at 972-221-2900. We want you knowledgeable about your Ford. Best Regards, Kelly Blackwell, General Manager

May 19, 2022

Kept me informed. Pleasant. Helpful. Car was clean and washed when I got it back. More

by Kpickett1950
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon
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May 20, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Kpickett1950, Shared knowledge is important for our Five Star Ford Lewisville guests. Any time you have questions about your Ford, we want to hear from you at 972-221-2900. We appreciate the chance to work with you. Thank you, Kelly Blackwell, General Manager

May 19, 2022

Excellent service experience. The adviser Pete knows them vehicle inside and out. No hard sale on those none essential services. Strong recommended. More

by Frank L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete
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May 20, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Frank! Pete and the Five Star Ford Lewisville service staff appreciate the chance to help with your auto care. We want to be your first call when you have questions about your Ford. Reach us at 972-221-2900. We look forward to working with you again. Sincerely, Kelly Blackwell, General Manager

May 18, 2022

Zach is very friendly and professional. He always keeps us informed of current and upcoming service needs and recommendations! More

by jenamayer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello jenamayer, It is great to hear you found working with Zack and the Five Star Ford Lewisville staff efficient. Keeping you informed about caring for your Ford is important. Between visits, don't hesitate to contact us at 972-221-2900. Customer communication is the goal. Thank you, Kelly Blackwell, General Manager

May 16, 2022

We take out vehicles to 5Star in Lewisville. We always schedule our visits with Annette. She is very professional and through. I have dealt with other associates at this business. None are as cu More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Report | Print
May 17, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Mary, for recommending the Five Star Ford Lewisville service center. Annette is an asset to our customers and dealership. We want to help with all of your Ford questions. Reach Annette and our technicians any time we can address your concerns at 972-221-2900. We welcome the opportunity to serve you. Best Regards, Kelly Blackwell, General Manager

May 16, 2022

Paul Schroeder always keeps me informed of the status of my vehicle and makes sure I’m satisfied with the work when I pick it up. More

by rblakey1955
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Report | Print
May 17, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, rblakey1955! It is our pleasure to help with the maintenance of your vehicle at Five Star Ford Lewisville. Paul and our techs can be reached between visits at 972-221-2900. Don't hesitate to let us know when you have questions. Best Regards, Kelly Blackwell, General Manager

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