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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,302 reviews

June 20, 2022

Exceptional service, great communication, and my car was fixed earlier than advised. Absolutely Stellar service!! More

by aneury0512
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Crutcher
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Jun 21, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello aneury0512, We are happy to hear that the Five Star Ford Lewisville service team delivered top-notch service! Thank you for choosing our service department and for sharing your recommendation of our work. We look forward to scheduling your next appointment at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

June 18, 2022

Great customer service. They took care of all my truck issues quickly and correctly. Thank you Service Department!! More

by Dana_krop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Annette Congrove, Paul Sears
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Jun 20, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Dana_krop, It is great to hear that the Five Star Ford Lewisville service team delivered an efficient experience. Thank you for choosing our service center and don't hesitate to reach our advisors and techs at 972-221-2900. We welcome all of your automotive questions! Best Regards, Kelly Blackwell, General Manager

June 18, 2022

Fantastic service, I have been a customer for 15+ years. The sales team is great to work with, and their Service team is exceptional!! More

by mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
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Jun 18, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Mark, Thank you for the excellent review and positive feedback working with Annette and the Five Star Ford Lewisville service team! Your loyalty is very much appreciated. We look forward to hearing from you again at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

June 17, 2022

Professional and outstanding! Jon Crutcher kept me informed and was very helpful. Will ask for him on all my future service needs. More

by Mr Renegade
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Crutcher
Report | Print
Jun 18, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Mr Renegade, Our goal is to ensure all Five Star Ford Lewisville customers have 5-star experiences, and we're thrilled to hear this was the case for you, When Jon and our techs can share their knowledge, reach us at 972-221-2900. We want to answer all of your care concerns. Thank you, Kelly Blackwell, General Manager

June 17, 2022

Exceptional customer service from Ford! The mobile service is a great alternative to some services that can be provided by the dealer. The quality of service is exceptional! I highly recomm More

by Fmiranda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron and Jovan
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Jun 18, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Fmiranda, We appreciate your business at Five Star Ford Lewisville and look forward to helping you with any questions or future vehicle needs. Thank you for choosing our service center and let us know when we can serve you again at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

June 17, 2022

Ron and the 5 Star Ford Country Service Team are one of the best in the business at the level of customer service and support. There is a reason our family has serviced our cars with them for nearly 8 year More

by OkiSFDoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2022 -

Sam Pack's Five Star Ford Lewisville responded

OkiSFDoc, We can’t thank you enough for writing this awesome review for Five Star Ford Lewisville. It was a pleasure to help you, and we look forward to doing so again. Please stay in touch with Ron and our service team at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

June 17, 2022

I’ve gone to this dealer since I moved in 1999. Referred many people. Thank you for having consistent service. Greatly appreciated. BTW Ron Romano is one of your best assets. More

by Dingledue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Dingledue, We are happy to hear that our team continues to deliver top-notch service! Thank you for choosing Five Star Ford Lewisville and for sharing your recommendation of our work. We look forward to your next call at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

June 16, 2022

My car brake light wouldn't turn off so it drained my battery therefore my car wouldn't start battery was dead. Amazingly Sam Pack Five Star dealership sent a service guy to my home. He fixed the break l More

by Lindacottingham1961
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can't remember the names
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Jun 16, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Linda, We're happy to hear the Five Star Ford Lewisville service team was able to serve you and demonstrate our commitment to great customer care. If there is anything we can assist you with in the future, please let us know at 972-221-2900. Thank you for your kind words and business, Kelly Blackwell, General Manager

June 16, 2022

Paul Schroeder always going above and beyond for us. We are truly blessed having him as our service advisor. More

by Amy_castro_39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
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Jun 17, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you Amy_castro_39! We appreciate your thoughts about your experience with Paul and the Five Star Ford Lewisville service team. We appreciate your business and we look forward to hearing from you again at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

June 16, 2022

I’ve used Sam Pack Ford in Lewisville and Carrollton and have found consistent service. They were fast and efficient in getting my service completed correctly and quickly with a comfortable waiting area whe More

by Rkirst
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Report | Print
Jun 17, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Rkirst, Thank you for your very kind review and business at both of our Sam Pack Ford dealerships. . We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience at Five Star Ford Lewisville. When we can answer future care questions, reach our service staff at 972-221-2900. Thanks again, Kelly Blackwell, General Manager

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