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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

5.0
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,302 reviews

July 02, 2022

Service was excellent . I was in and out quickly and was informed about all going on with service 2 different times. Loved taking a clean car home too! More

by jangrace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, jangrace, for taking the time to mention Zack's efforts during your service visit to Five Star Ford Lewisville. Your complete satisfaction is always the goal. Don't hesitate to call us between visits at 972-221-2900. We are here to address all of your vehicle questions. Thanks again, Kelly Blackwell, General Manager

July 01, 2022

Came in for a quote on parts and to make an appointment to come back. Zack walked me over to parts and they were in stock and said let’s get it done now! Great job!! In and out in 45 minutes! More

by rgavitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Rgavitt, We strive to provide the best customer service to everyone who visits Five Star Ford Lewisville. Zack and our service team welcome questions between visits at 972-221-2900. We look forward to seeing you and your Ford again. Thank you, Kelly Blackwell, General Manager

July 01, 2022

Timely friendly efficient- they care about their customers. Really like their new pick up service. More

by gsjs.stanley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete and driver Joe. , Paul Schroeder, Annette Congrove, Paul Sears
Jul 02, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Gsjs.stanley, We are so happy to hear about your positive service experience with the Five Star Ford Lewisville team. Between visits, we are available at 972-221-2900 for questions. Keeping you comfortable in your Ford is the goal. Thank you, Kelly Blackwell, General Manager

July 01, 2022

Dealership’s Service department is well managed. Service personnel are courteous, efficient, and professional. My vehicle was serviced on time and returned clean. More

by DQ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete, Kris Wayton
Jul 02, 2022 -

Sam Pack's Five Star Ford Lewisville responded

DQ, We're happy to hear you had a seamless Five Star Ford Lewisville service experience! Thanks for the 5-stars. Please reach us with all of your maintenance or repair questions at 972-221-2900. We are here for you. Best Regards, Kelly Blackwell, General Manager

June 30, 2022

They delivered what they promised, John in service kept me updated daily on my cars status. No surprises just great customer service. More

by Johnrlehner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon crutcher
Jul 01, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Johnrlehner, We always appreciate hearing from our Five Star Ford Lewisville customers. Thank you for recognizing Jon and our service department. Reach us any time at 972-221-2900. We are here to help you enjoy your Ford. Best Regards, Kelly Blackwell, General Manager

June 29, 2022

I always call before I bring my vehicle and they always keep me informed with progress and when it is complete. They do great work! More

by Bheintzman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Jun 30, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Communication is key, Bheintzman! Thank you for your loyalty to Paul and the Five Star Ford Lewisville service department. Between visits, we welcome questions at 972-221-2900. Any time you need our knowledge, we are here for you. Thank you, Kelly Blackwell, General Manager

June 29, 2022

Paul in the truck shop shop has been instrumental in keeping my 01 Excursion with the 7.3 running. More

by imaliar69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Jun 30, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Imaliar69, It is great to hear Paul has earned your business. We look forward to seeing you and your Excursion again at Five Star Ford Lewisville. Let's keep your Ford running strong for many more years. Thanks for your review and feedback! Best Regards, Kelly Blackwell, General Manager

June 28, 2022

Five Star Ford is fortunate to have a service advisor as good a Jon. My experience there greatly improved by customer service More

by l.thomaslarabee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon
Jun 28, 2022 -

Sam Pack's Five Star Ford Lewisville responded

L.thomaslarabee, It is great to hear your service experience with Jon and the Five Star Ford Lewisville team was a good one. Expect nothing less every time you visit our dealership. When you have future maintenance needs, we look forward to scheduling your next appointment at 972-221-2900. Thank you, Kelly Blackwell, General Manager

June 26, 2022

Excellent service from Peter York and team. I needed a state inspection and they got it done in less than 20 minutes with no appointment More

by bellrich68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Jun 27, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Bellrich68, The service team at Five Star Ford Lewisville is grateful for the chance to help with your vehicle care. Don't hesitate to reach Pete, Annette, or me at 972-221-2900 with future questions. We are here to help you fully enjoy your Ford. Thank you, Kelly Blackwell, General Manager

June 26, 2022

I had an appointment with two trucks for oil changes and tire rotations. I was greeted professionally by Peter. Both trucks were pulled in on time and the service was great. This was my first visit here More

by kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete, Annette Congrove
Jun 27, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Kevin, Timely service is always the goal at Five Star Ford Lewisville. We are grateful to help you with both of your trucks' care and we look forward to scheduling your next appointment at 972-221-2900. Thank you for choosing our dealership, Kelly Blackwell, General Manager

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