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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,312 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,312 reviews

August 26, 2022

Every time I go to Sam Pack’s in Lewisville I am taken care of and the experience has been painless. My go to service advisor Pete always takes care of me and is a pleasure to deal with. More

by MEB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete
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Aug 27, 2022 -

Sam Pack's Five Star Ford Lewisville responded

MEB, We are grateful to have your loyalty to Five Star Ford Lewisville. Thank you for your continued business and great feedback. When Pete and our team can address future questions, reach us at 972-221-2900. We are here for you. Thanks again, Kelly Blackwell, General Manager

August 26, 2022

I was kept appraised of status of the repsirs. Repairs were completed by the requested time. More

by slschroeder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
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Aug 27, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Slschroeder, Thank you for choosing Five Star Ford Lewisville. Your feedback and rating mean a lot to us. We're glad we were able to help with the care of your Ford. Let us know when you need another appointment at 972-221-2900. It will be great to see you again! Best Regards, Kelly Blackwell, General Manager

August 26, 2022

Great service. And Jon in service is the man. Thanks for everything I will be back if ever needed. More

by Ckalexander85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon
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Aug 27, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Ckalexander85, for recognizing Jon and Five Star Ford Lewisville. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Stay in touch at 972-221-2900. It will be great to see you again. Take Care, Kelly Blackwell, General Manager

August 26, 2022

I have bought three cars at Five Star Ford in Lewisville and every purchase was a great experience!!! Amazing customer service in a timely manner!!! More

by leemcfaul
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Patsy Dowdy
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Aug 27, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Leemcfaul, Thank you so much for your continued business at Five Star Ford Lewisville. Your recognition of our sales and service staff is appreciated and we look forward to hearing from you again at 972-221-2900. Let us know how we can help you enjoy your latest purchase. Best Regards, Kelly Blackwell, General Manager

August 25, 2022

My contact Zach Nixon did an excellent job making time to get my truck in for service and keeping me informed daily with updates More

by Joe LaMantia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Joe, Zack and the Five Star Ford Lewisville service team appreciate the opportunity to help you care for your vehicle. When we can be of future assistance, give us a call at 972-221-2900. In the meantime, enjoy your ride! Thank you, Kelly Blackwell, General Manager

August 24, 2022

Oil change was effortless with vehicle and pickup service and if workout details in advance you may possibly use dealer vehicle. More

by Jkuhns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick and “Santa Claus”
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Aug 25, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Jkuhns, Thank you for recommending the Five Star Ford Lewisville service center. We do our best to make vehicle care seamless. When you need Zack or our techs' advice, reach us at 972-221-2900. We are here to address all of your Ford questions. Take Care, Kelly Blackwell, General Manager

August 23, 2022

My attendants were very professional and the environment friendly and conducive. I was pleased with my visit. More

by Glenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for choosing Five Star Ford Lewisville, Glenn. Your feedback on Zack and rating mean a lot to all of us. We're glad we were able to help, and we hope to hear from you again at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

August 23, 2022

The service center specifically Paul went out of his way to find tires I wanted. Thank you. More

by Greggweber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Report | Print
Aug 24, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Greggweber, We appreciate the opportunity to help you at Five Star Ford Lewisville. Let us know when you have future vehicle needs, We are here to help in any way we can. Reach us at 972-221-2900. Thank you, Kelly Blackwell, General Manager

August 22, 2022

Very pleased with the timely manner in which they scheduled my appointment, picked up my vehicle, repaired the recall, and then returned it to me! More

by coacharias
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Fleming
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Aug 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Coacharias, It is great to hear your Five Star Ford Lewisville experience went well. We are doing our best to make serving vehicles as convenient as possible for our valued customers. Call us again at 972-221-2900. We will be ready to care for your Ford. Thank you, Kelly Blackwell, General Manager

August 22, 2022

Excellent customer service! Had my vehicle ready when promised! Zach was great to work with, kept us up to date on what was happening and our timeline. Friendly staff, we will More

by zsmcd14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for choosing Five Star Ford Lewisville, zsmcd14! Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to hear from you again at 972-221-2900. Take Care, Kelly Blackwell, General Manager

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