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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,302 reviews

September 01, 2022

Great Service always whether it’s buying a vehicle or having my vehicle worked on!! More

by jon.craig22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for the 5-star rating, Jon! We sincerely appreciate your business at Five Star Ford Lewisville. Let us know when you have questions about your new Ford at 972-221-2900. We are here for you! Take Care, Kelly Blackwell, General Manager

August 31, 2022

Great service. Friendly people. They tell you of something is needed or not recommended if you ask for it anyway. More

by Dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
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Sep 01, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Dan, We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Five Star Ford Lewisville. When John and our techs can share their advice, please reach our team at 972-221-2900. Thank you for your review and business, Kelly Blackwell, General Manager

August 31, 2022

On time excellent service with courtesy shuttle. I will definitely go back to this dealership for my vehicle needs. More

by wl887
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Lind
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Sep 01, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Wl887, Thank you for taking the time to leave us your review about Cameron and the outstanding customer service you received at Five Star Ford Lewisville. When you have future care needs, we hope to hear from you at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

August 31, 2022

They serviced my vehicle and an adequate about a time and there were no hiccups I ordered my new 2023 lariat from them as well and they were very helpful More

by AlexP77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you so much for your excellent review, AlexP77! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience at Five Star Ford Lewisville to be a positive one. Please don't hesitate to reach out if you need anything else at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

August 31, 2022

Wonderful experience with outstanding customer service. Thank you very much Ron and Chuck for your time and assistance. More

by Sean J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Lee
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Sep 01, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thanks for sharing your experience with Ron, Chuck, and the Five Star Ford Lewisville service department. We appreciate your business and welcome future questions at 972-221-2900. We appreciate the chance to help you. Take Care, Kelly Blackwell, General Manager

August 29, 2022

Fantastic service as always. Always communicates and gets the job done well and on time. More

by Gio50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Bouchard
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Aug 30, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Gio50, We appreciate your high marks! Thanks for recognizing our efforts to keep you knowledgeable about your Ford. When you need another service appointment, please reach us at 972-221-2900. It will be great to see you at Five Star Ford Lewisville again. Best Regards, Kelly Blackwell, General Manager

August 28, 2022

Good service department and everyone was nice. The diagnosis and repair was done quick with good quality work. More

by Randystanford472
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
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Aug 29, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Randystanford472, Customer experience is a priority at the Five Star Ford Lewisville service center. Thank you for rating your experience with Randy and our team. When you have future care needs, we hope to hear from you at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

August 27, 2022

Aaron was amazing and would definitely be back because of him. His customer service was Impeccable More

by tylermb5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron
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Aug 29, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Tylermb5, It is great to hear your Five Star Ford Lewisville service visit went well. Expect VIP service every time you stop by. When you need Aaron and our tech's advice, please give us a call at 972-221-2900. We are here for all of your vehicle needs. Thank you, Kelly Blackwell, General Manager

August 26, 2022

Absolutely fantastic in all regards! Every person I worked with was amazing! Treated with care and concern. Best experience I've ever had at a car dealership. More

by boyntonla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter York, Joe Derrick
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Aug 26, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you so much for your kind words for the Five Star Ford Lewisville team, boyntonla! We appreciate you taking the time to leave us this wonderful feedback! When we can welcome you back to our service center, please give us a call at 972-221-2900. It will be great to see you and your Ford again. Take Care, Kelly Blackwell, General Manager

August 26, 2022

Good customer relations. Kept me informed Came to get me a my home to take me to get my truck More

by thechromeman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
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Aug 27, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, thechromeman! Communication is always key and we are happy to hear your recent Five Star Ford Lewisville service visit went well. Whenever you need our Ford advice, reach us at 972-221-2900. Thanks again, Kelly Blackwell, General Manager

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